WHO WE ARE

You know those big cities that still feel like small towns? Where everyone’s friendly and helps each other out? That’s like Doane Grant Thornton. Except here we’re all professionals and there isn’t a mayor or a general store. What we’re trying to say is that we’re a large and growing professional services firm that still feels like a community. We employ about 3000 people across Canada, and we truly care about our colleagues, our clients and the communities where we work and live. That’s what’s most important to us. We’re building a thriving organization that’s purpose driven and still want to remember what your favourite milkshake flavour is.

• Monitor outstanding client accounts and ensure resolution in a timely manner as per Firm policy and guidelines
• Be responsible for the maintenance of follow-up documentation and related communications tracking outstanding client accounts
• Build strong relationships with the senior professional team (Partners) regarding status, history and activity related to outstanding accounts
• Generate calls with clients regarding outstanding amounts and payment status with an emphasis on verbal and written interactions
• Build solid relationships with clients, understanding and resolving any issues
• Responding to queries in a timely manner
• Maintain a strong focus on client retention while negotiating suitable payment arrangements
• Follow up on negotiated settlements to ensure arrangements are met
• Keep Partners in relevant locations/ Business Units up to date on the status of their client accounts
• Provide appropriately timed updates to the National Accounts Receivable Manager, and others as required
• Any other reasonable duties as assigned by the National Accounts Receivable Manager