JOB SUMMARY

• Process and research invoices, returns and credits
• Maintains debtor records and analyses collections
• Updates and summarises receivables
• Assists collections, customers and sales/marketing department in requests for invoices or shipping verification
• Assists with compliance requirements imposed on the company from customer portals
• Acts as backup for Accounts Payable

KEY ACCOUNTABILITIES

• Collaborate with Finance and Sales professionals to maintain accounts receivable
• Telephone Collections on overdue debtors, striving for that 1st call resolution
• Compile and process information on all assigned debtors on aged trial balance
• Ensure customers are billed correctly for goods and services offered
• Periodically issue invoices and distribute them electronically or by mail
• Communicate with customers and co-workers to answer questions
• Resolve disagreements between the company and its debtors
• Request payment of pending debts in a firm yet considerate manner
• Negotiate payment arrangements when needed
• Keep accurate records (customer master file information, received payments etc)
• Prepare and submit statements
• Daily bank allocations on all payments received
• Ensure you adhere to company policies and procedures
• Provide excellent customer service internally and externally
• Work actively to reach team and individual key performance indicators
• Process customer account applications, credit notes and credit card payments
• Accounts Payable Back Up Support when required
• Timely and Accurate entry of Supplier invoice
• Supplier payment runs when required
• Other duties and responsibilities as assigned or required

Please refer the Job description for details