The Opportunity

Responsible for supporting our Accounts Receivable activities within UK Customer Market Sector, to achieve Cash Collection, Aged Debt and DSO targets in line with RS Group Credit Policy and procedures.

What You Will Be Doing

• Deliver cash collection, overdue debt, and DSO targets in partnership with the UK AR Team (Corby and Riga).
• Proactively manage assigned customer portfolios, including customer contact via phone and email to secure timely payment.
• Maintain accurate customer account information within Sidetrade and support effective dunning processes.
• Support Credit Risk team with timely order release or rejection decisions.
• Monitor debtor ledgers, resolve unallocated or mis-posted payments, and maintain accurate customer account balances.
• Record, manage, and support the resolution of customer disputes in partnership with Sales and other stakeholders.
• Identify potentially irrecoverable debts and support legal recovery processes where appropriate.
• Manage AR email inboxes and telephone queries, ensuring timely responses and resolution.
• Provide accurate debtor reporting, KPI updates, and visibility of portfolio performance to management.
• Support process improvement initiatives, including automation, AI, RPA, and digital collection solutions.
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What You’ll Bring

• Experience in SAP is an advantage.
• Good Level - Microsoft Excel, Microsoft Word experience.
• Highly motivated and target driven to achieve bad debt and DSO targets.
• Ability to proactively identify and prevent potential bad debts.
• A logical approach to troubleshooting, diagnosing, and resolving problems (technical and non- technical challenges within Accounts Receivable).
• Demonstrate the ability or have experience working in a fast-paced and changing environment.
• Adhere to and operate within the agreed levels of authority.
• Seek continuous service improvement opportunities.
• Ability to maintain documentation & controls so that there are no major issues during audit.
• Taking full ownership of resolving problems.