Accounts Receivable & Inpatient Financial Coordinator at Ethos Veterinary Health

Woburn, Massachusetts, United States -

Full Time

Start Date

Immediate

Expiry Date

20 Mar, 26

Salary

28.0

Posted On

20 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Accounts Receivable, Financial Coordination, Payment Processing, Reporting, Invoice Review, Communication, Problem Solving, Attention to Detail, Microsoft Outlook, Microsoft Teams, Microsoft Word, Microsoft Excel, Customer Service, Veterinary Administration, Data Management, Training

Industry

Veterinary Services

Description

🚨 Massachusetts Veterinary Referral Hospital (Mass Vet) is Hiring an Accounts Receivable & Inpatient Financial Coordinator 🚨 Schedule Monday–Friday, 8:00 am-4:00 pm Compensation $22–$28 per hour, commensurate with education and experience. Role Summary This role handles the hospital’s Accounts Receivable work and supports inpatient financial coordination. Responsibilities include daily AR follow-up, payment processing, reporting, and invoice review. The role works closely with clients, insurance partners, medical teams, and front desk staff to support clear communication and financial transparency. It is intended to carry the full day-to-day AR workload, with leadership support involved only when escalation is needed. Time Allocation & Responsibilities Accounts Receivable Ownership 80–85% Run daily AR reports and independently follow up on unpaid or partially paid balances. Manage unapplied payments and credits through resolution. Send 30/60/90-day balance letters. Conduct balance-due phone calls and texts with clients. Track, review, and manage Trupanion claims and payments on a daily basis. Investigate and resolve weekly Trupanion discrepancies and issue lists. File and manage Trupanion appeals. Serve as the primary contact for Trupanion communication and ongoing workflow improvements. Process refund check submissions and track through completion. Manage collections processes, including TSI invoicing, chargebacks, disputes, and returned checks. Manage NRB-related financial follow-up. Manage employee financials, including statements, balances over 90 days, and payroll deductions. Submit regular AR totals and summaries to leadership, including client, employee, and credit balances. Serve as the primary point of contact for routine corporate finance requests, corrections, and reporting. Complete end-of-month financial processes, including finance boxes, promissory note folders, and CareCredit/Scratchpay/Wells Fargo reports. Complete new routine financial-related tasks or requests from corporate finance as assigned. Inpatient Financial Coordination 10–15% Monitor inpatient balances and proactively alert teams when follow-up is needed. Oversee financial-related items within the callback system and resolve or escalate appropriately. Provide daily and weekly reporting on inpatient invoicing trends, risks, and improvement opportunities. Charge Capture Verification (phased in): Review inpatient invoices prior to discharge to confirm accuracy and completeness. Identify underbilling or overbilling, correct when appropriate, and escalate discrepancies when needed. Cross-Support & Development – 5–10% Provide financial process training for new Client Care hires. Participate in process improvement discussions related to billing accuracy, AR efficiency, and financial communication. Education & Job Requirements Bachelor’s degree preferred; equivalent professional experience will be considered. Prior clinical, veterinary, or healthcare administration experience required. Ability to work prolonged hours on a computer and phone. Skills & Experience Strong ability to manage a full workload independently and prioritize competing deadlines. High attention to detail and accuracy with financial data. Comfortable reviewing complex invoices and identifying discrepancies. Clear, professional written and verbal communication skills. Proficient in Microsoft Outlook, Teams, Word, and Excel. Calm and steady in difficult conversations Why Choose Mass Vet? Mass Vet is a Level 1 Emergency & Critical Care Hospital—VECCS-certified—and spans 42,000 sq ft with state-of-the-art technology, including MRI, CT, and advanced surgical suites. We Believe in Your Success & invest in YOU with ongoing CE, VTS support, and access to RACE-approved courses through Ethos + VetBloom. Our goal is to ensure you feel supported every step of the way in an inclusive, collaborative environment where your voice matters and your well-being comes first. Full-time Benefits Include: Professional Development & Certification Support CE Allowance + Access to VetBloom for RACE-approved courses RECOVER Training 16-Week VTNE Study Group Program + One-time VTNE Reimbursement License application/renewal reimbursement for CVTs VTS financial support and onsite mentorship Partnership with veterinary technology programs, including scholarship opportunities Work-Life Balance & Wellness Vacation = 3 weeks per year (increases with tenure at Ethos!) Sick Time = 1 week per year Holiday pay = DOUBLE TIME Medical, Dental, and Vision Insurance Short- and Long-Term Disability Life Insurance 401(k) with discretionary match Additional Perks Uniform Allowance Employee Pet Discount Woburn, MA Ethos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilize state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence. Discover more at EthosVet.com. Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, Ethos provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act. Ethos Veterinary Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation. 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Responsibilities

The Accounts Receivable & Inpatient Financial Coordinator is responsible for managing the hospital's accounts receivable processes, including daily follow-up on unpaid balances and payment processing. They also support inpatient financial coordination and ensure clear communication with clients and insurance partners.