INTERESTED?

Apply now and join us in delivering a fair, efficient, and customer-focused income service.
To succeed in this role, you’ll need a mix of professional experience, skills, and personal qualities. We’re looking for someone who’s not just capable, but also passionate about making a difference.

SKILLS & ABILITIES

• Strong communication skills – both written and verbal.
• Confident working with a wide range of people from diverse backgrounds.
• Able to work independently and as part of a team.
• Skilled at managing your time and workload effectively.
• Good attention to detail and a methodical approach to tasks.
• Comfortable using your own initiative to solve problems.
• Able to stay calm and professional under pressure.
• Confident preparing clear reports and documents.
• Effective interpersonal skills – approachable and helpful.
• Ability to manage, motivate and support others (if needed).
• Willing and able to learn new IT systems quickly.
• Committed to personal development and continuous improvement.
• Positive, inclusive attitude – willing to challenge discrimination and promote equality.
• Open to customer feedback and committed to improving service quality.

EXPERIENCE & KNOWLEDGE

We’d love to hear from you if you have experience in:

• Working in a fast-paced, deadline-driven environment.
• Debt recovery – ideally in local government or a similar setting.
• Using multiple IT systems for processing financial information.
• Microsoft Office, particularly Excel, as well as Oracle E-Business Suite (EBS).
• Providing excellent customer service, both over the phone and face-to-face.
• Handling sensitive or complex customer issues with empathy and professionalism.
• Interpreting and following internal processes and procedures.
• Spotting errors and resolving discrepancies quickly and accurately.

BEHAVIOURS & VALUES

We’re looking for someone who:

• Always treats others with respect and professionalism.
• Listens to customers and values their input.
• Is proactive about improving how things are done.
• Takes ownership of their work and performance.
• Acts with integrity and fairness at all times.
• Supports a positive, inclusive team culture.

If this sounds like you, we’d love for you to apply and become part of our team!
Additional Information:
Privacy Assurance:
We take your privacy seriously and are committed to protecting your personal data. All data provided during the application process will be handled in strict compliance with GDPR regulations. This includes securely storing and processing your personal details solely for recruitment purposes. By submitting your application, you consent to the use of your data for the purpose of assessing your suitability for the position. We will not share your information with third parties without your consent unless required by law. For more information on how we protect and process your personal data.
Job Types: Full-time, Fixed term contract
Contract length: 5.5 months
Pay: £13.16 per hour
Expected hours: 36 per week

Schedule:

• Monday to Friday

Work Location: Hybrid remote in Romford RM1 3AR
Expected start date: 26/05/202

ABOUT THE ROLE

We’re looking for an enthusiastic and detail-oriented Accounts Receivables Officer to join our team at one Source, serving the boroughs of Newham and Havering. You will play a vital role in managing the Council’s sundry debts, helping to maximize income and maintain strong relationships with residents, businesses, and internal departments.
This is a varied and rewarding role suited for someone who enjoys problem-solving, working with data, and providing excellent customer service.