THE IMPACT YOU WILL HAVE:

As our Accounts Receivable Representative, you will secure revenue that is generated by the sales organization, build strong customer relationships, and foster positive interaction and a strong connection with customers to drive and maintain ongoing relationships. We are looking for a dynamic individual with a positive attitude—someone who works well independently, is resourceful, and is also a team player. If you are a highly motivated person who welcomes new challenges, come join our team!

• Contact business-to-business (B2B) customers via phone, email, or fax to discuss outstanding invoices and billing issues (heavy focus on phone contact).
• Manage a collections portfolio ranging from 300 to 600 accounts (focused on a Canadian and/or US territory of accounts). Suggested activity is approximately 40 customer contacts per day, including email and telephone calls. Negotiate customer payment terms as needed based on assessment of account status to ensure maximum payment recovery.
• Develop and maintain relationships with customer accounts and champion Softchoice’s receivable policy.
• Manage past-due hold requests within the SLA in order to mitigate risk to Softchoice by assessing customer accounts and making decisions to release orders up to $50K for each request, and also making recommendations for any requests over $50K within the hierarchy.
• Work with internal sales reps to proactively troubleshoot payment issues (i.e., invoicing, pricing, product/service issues).
• Document and track collections activity and work from a monthly aging report.
• Manage individual and department monthly receivable targets.
• Reconcile accounts regularly.
• Have demonstrated success working in a team-oriented environment.
• Be flexible and adaptable to a fast-paced IT sales environment.
• Willing to work from 8:30 AM - 5:00 PM (EST Timezone)