COMPANY INFORMATION

Ayalytical Instruments is a manufacturer and distributor of leading-edge petroleum analyzers that bring together high-caliber instrumentation from top global manufacturers to meet the challenging needs of the industrial world. We supply equipment that reliably tests the composition and quality of fuels, biofuels, biodiesel, lubricants, and related substances in refineries, pipelines, and laboratories worldwide.

JOB DESCRIPTION

We are seeking a motivated Accounts Receivable / Customer Support Specialist to join our team. The ideal candidate will be detail-oriented, well-organized, and team-driven, with a strong understanding of customer service and accounts receivable functions. This individual will support both our customers and internal sales team by ensuring accurate invoicing, timely collections, and excellent service.
This position is best suited for someone with a roll-up-your-sleeves attitude, excellent communication skills, strong QuickBooks expertise, and the ability to manage multiple priorities while maintaining professionalism.

SKILLS & QUALIFICATIONS

• Minimum of 1 to 2 year of accounts receivable, sales support, or administrative experience.
• Must be highly proficient in QuickBooks (invoicing, payment processing, reconciliations, reporting).
• Strong written and verbal communication skills with high reading comprehension.
• Knowledge of customer service principles and basic accounting practices.
• Advanced proficiency in MS Office (Excel, Word, Outlook); CRM experience preferred.
• 10-key proficiency and strong data entry accuracy.
• Excellent time management skills with the ability to prioritize and meet strict deadlines.
• Ability to work effectively across all levels of the company.
• Strong organizational skills and attention to detail.
• Flexible, adaptable, and able to work under pressure.
• Commitment to confidentiality and professionalism.

• Provide support for customer sales inquiries, outside sales staff, and distributor networks.
• Answer phone calls and emails professionally, addressing both customer service and accounts receivable questions.
• Manage CRM system to accurately track and record customer information.
• Issue invoices, process payments, and ensure accurate posting of transactions in QuickBooks.
• Monitor and track past-due accounts; send notifications and follow up with customers to ensure payments are received.
• Collaborate with sales and operations teams to resolve billing discrepancies quickly and efficiently.
• Maintain up-to-date client account information and proper documentation of all communications.
• Demonstrate a proactive approach to solving customer issues with fast response times.
• Promote a positive, service-oriented relationship with customers and colleagues.