Key Responsibilities

Treasury Administration

• Downloading bank file details, identification and allocating high volume of receipts daily; performing daily reconciliations from bank to our Yardi accounting system
• Management of internal bank transfers via Yardi and Salesforce systems.
• Tenant account adjustments instructed by Property Managers and Client Accountants.
• Assisting Property Managers with tenant arrears, flagging short payments, suspense items and unallocated cash.
• Complying with and delivering accurate and on-time month end finance close on AR function.
• Query resolution, engaging with tenants, clients, colleagues as required.
• Assisting Client Accountants to ensure all postings are correct and enable them to action PTCs – (payments to client) within agreed timeline.
• Other ad hoc reporting and analysis as required.
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Credit Control

• Maintain and management large volume of debtor accounts.
• Responsible for the timely collection of Rent/Service Charge/Insurance and all other demands issued via telephone, email and/or letter.
• Provide tenants with copy invoices/statement of accounts, carrying out account reconciliations.
• Deal with tenant queries and resolve in an efficient and professional manner to facilitate payment, if necessary, forward onto the relevant teams and ensure follow up is actioned for resolution.
• Ensure Tenant accounts are frequently updated with Credit Control notes that are comprehensive and easy for all system users to read.
• Ensure Debt classifications are maintained and updated across your portfolio.
• Ensure tenant contact details are up to date i.e. Tenant name/Telephone numbers/Email Addresses
• Preparation of monthly reconciliations of debtor accounts.
• Escalate collection matters as soon as possible to the appropriate Property Manager, Client Accountant or the Credit Control Manager.
• Continuous review of collection procedures within your department.
• Organise monthly Debtors meeting with the Property Managers to ensure arrears are reviewed and any queries are resolved, or transparent actions are agreed.
• Recommend payment plans for outstanding debts in keeping with Client and Property Managers’ expectations.
• Assist with client reporting.
• Help develop and use KPI’s and metric based reporting to monitor performance (internal and external) to ensure SLA’s, and Clients’ expectations are met or exceeded.
• Responsible for posting and allocation of payments relating to your portfolio.
• Work closely with the tenants, the Property Managers / Client Accountants to ensure unallocated/unidentified cash is continuously reviewed and kept to a minimum.
• Ensure internal account transfers are actioned weekly and approved by the relevant team.
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Systems in operation, to be used to carry out the role:

• Microsoft Office - Intermediate level or above
• Property Management accounts system – Yardi Voyager.
• Property Management task management system – Salesforce.
• Access Pay and various Banking on-line portals.