ABOUT US

Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster.
At Diligent, we’re building the future with people who think boldly and move fast. Whether you’re designing systems that leverage large language models or part of a team reimaging workflows with AI, you’ll help us unlock entirely new ways of working and thinking. Curiosity is in our DNA, we look for individuals willing to ask the big questions and experiment fearlessly - those who embrace change not as a challenge, but as an opportunity. The future belongs to those who keep learning, and we are building it together. At Diligent, you’re not just building the future - you’re an agent of positive change, joining a global community on a mission to make an impact.
Learn more at diligent.com or follow us on LinkedIn and Facebook

POSITION OVERVIEW:

As a Accounts Receivable Specialist your daily responsibilities will be to communicate with our customers to ensure the collection of our contracted fees or resolve collection issues. This position will partner with the sales team as needed to resolve outstanding debts. This opportunity is ideal for a well-organized and detail-oriented individual who has strong communication, customer service, and problem solving skills, and is excited to be a part of a team to sustain improvement in this key component of the company.

REQUIRED EXPERIENCE/SKILLS

• Must have strong attention to detail.
• Strong work ethic and willingness to take ownership for wide-ranging responsibilities
• Excellent interpersonal skills, flexibility to accommodate different situations and temperaments
• Ability to multi-task and work in a fast-paced and demanding global environment
• Working knowledge of Microsoft Office (Excel, Word, Outlook, etc)
• Excellent organization and prioritization skills
• Ability to perform under pressure and meet tight deadlines
• Strong communication skills, both verbal and written

• Manage and collect on outstanding receivables through communications with our customers
• Follow up on outstanding invoices with the appropriate documentation and information, to ensure payment is made as promised.
• Maintain accurate records documenting collection efforts, facts pertinent to the transaction, and payment status or reason for payment delay
• Work with Sales Department to help resolve discrepancies
• Provide management with updates regarding collection progress
• Identify at risk accounts, and monitor accordingly and assist with minimizing billing discrepancies
• Assist with special projects as assigned