What you'll be doing:

• Portfolio Management & Onboarding: Own the customer database for your assigned portfolio, carry out onboarding procedures including credit checks and financial evaluations, and act as the main point of contact for internal stakeholders on market-specific account statuses.
• Billing & Credit Notes: Validate billing inputs and issue accurate invoices, statements and credit notes in line with the monthly schedule, internal controls and company policies.
• Collections & Dispute Resolution: Proactively collect outstanding balances, maintain regular phone and email contact with customers until accounts are cleared, and investigate and resolve billing discrepancies.
• Credit Insurance, Factoring & Revolving Credit Facility: Report overdue receivables to the credit insurer, report factored receivables to our factoring partner, and support the AR Team Leader with related reconciliations.
• Cross-Departmental Collaboration:
• Work closely with the Treasury Accountant on cash allocation and clarifying payment discrepancies with clients.
• Support the revenue and finance teams during month-end close, including analysis of accrued income.
• Assist the Statutory Reporting team during internal and external audits with data, schedules and reconciliations.
• Reporting: Support the preparation of monthly, quarterly and annual reports and monitor key metrics such as A/R Aging, DSO and Accrued Income aging.
• Process Improvement, Systems & AI: Take part in O2C efficiency initiatives, CRM and ERP optimization projects, and the testing and implementation of AI tools and automation within the AR function.

What you have:

• At least 1 year of experience in Accounts Receivable, Credit Control or a similar finance role (experience in an SSC/BPO environment is a plus).
• Basic understanding of the Order-to-Cash process: invoicing, collections and reconciliations.
• Good working knowledge of Microsoft Excel (e.g. pivot tables, VLOOKUP/XLOOKUP).
• Good command of English, enabling everyday written and spoken communication with clients and colleagues.
• Familiarity with ERP or CRM systems.
• Analytical mindset and attention to detail.
• Proactive attitude, sense of ownership and willingness to take responsibility for your own client portfolio.
• Openness to new technologies and interest in using AI tools and process automation.