Accounts Receivable Specialist at Hanna Interpreting Services LLC

Spring Valley, California, United States -

Full Time

Start Date

Immediate

Expiry Date

22 Jan, 26

Salary

25.0

Posted On

24 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Accounts Receivable, Collections, Invoicing, Billing, QuickBooks Online, Customer Communication, Payment Application, Reconciliation, Dispute Resolution, Analytical Skills, Organizational Skills, Attention To Detail, Customer Service, Microsoft Excel, Reporting Tools, Process Improvement

Industry

Translation and Localization

Description

The Accounts Receivable (AR) Specialist is responsible for overseeing the full lifecycle of customer receivables—from invoicing to payment application and collections. This role is critical to maintaining a healthy cash flow and strong customer relationships by proactively managing outstanding balances, resolving disputes, and ensuring billing accuracy. The ideal candidate is organized, detail-oriented, and assertive in driving collections while maintaining professionalism and collaboration with internal departments and external clients. Customer Invoicing & Billing Generate and issue timely and accurate invoices in QuickBooks Online, Interpreter Intelligence, and other billing platforms Ensure all invoices align with service documentation, contracts, and billing terms Submit invoices through customer-specific portals such as Office Ally, IEHP Secure, and others Resubmit and adjust invoices as needed based on customer requirements or internal updates Accounts Receivable Management & Collections Take full ownership of the accounts receivable portfolio, monitoring aging reports and collecting outstanding balances Proactively follow up with customers on overdue invoices through email, phone, and statements Track collection activities and escalate unresolved balances as needed, maintaining detailed communication records Collaborate with the Controller to reduce DSO and meet cash collection targets Identify chronic payment issues and work cross-functionally to improve billing and collections processes Dispute Resolution & Customer Communication Act as the primary point of contact for invoice disputes and payment discrepancies Investigate issues by coordinating with the Scheduling, Verification, and Customer Service teams Correct and reissue invoices as necessary to ensure resolution and maintain positive client relationships Document all dispute resolutions and update system records accordingly Payment Application & Reconciliation Apply customer payments accurately and in a timely manner to open invoices Reconcile customer accounts and follow up on short pays, overpayments, and unapplied funds Assist with bank reconciliations and month-end close processes Reporting & Internal Coordination Maintain up-to-date AR records and provide weekly aging and collections status reports to leadership Manage AR-related tickets and communication through HubSpot and other internal platforms Support audit preparation and respond to inquiries related to AR and billing Process Improvement & Compliance Identify gaps in billing, collections, and customer communication workflows and recommend improvements Support implementation and adoption of AR automation tools like YayPay Ensure adherence to company policies, customer contracts, and regulatory requirements in all billing practices 2–3 years of experience in accounts receivable, collections, or general accounting. Proficiency in QuickBooks Online; familiarity with billing systems like Interpreter Intelligence, XTRF, or YayPay is a plus. Strong experience managing AR aging, driving collections, and resolving disputed invoices. Excellent organizational, analytical, and communication skills. Ability to work independently and prioritize in a deadline-driven environment. High attention to detail and customer service mindset. Proficient in Microsoft Excel and reporting tools. Medical, Dental, and Vision Insurance 401(k) with company match Generous PTO and paid holidays Professional development opportunities Employee assistance program Company-sponsored events and activities Hybrid Work Environment Pay Range: $24-25/hour

Responsibilities

The Accounts Receivable Specialist is responsible for managing the full lifecycle of customer receivables, including invoicing, payment application, and collections. This role is essential for maintaining cash flow and strong customer relationships through proactive management of outstanding balances and dispute resolution.