What you will do:

• Monitor A/R aging and customer accounts to minimize past due accounts
• Perform customer credit analysis as needed
• Initiate collection calls, emails, faxes and letters
• Work with Circulation and Advertising Managers on escalating collection actions
• Distribute A/R aging reports and discuss issues with Circulation and Advertising Managers
• Use and maintain A/R collections module in Circulation and Advertising System(s)
• Perform Customer revenue and A/R trend analysis
• Take initiative to refine procedures, use tact and diplomacy in servicing the client and communicating with others and demonstrate ethical behavior

What you will bring:

• Ability to analyze and resolve problems with some supervision
• Accounting process and controls knowledge
• Strong sense of urgency combined with attention to detail
• Demonstrated ability to create Excel spreadsheets using formulas as needed as well as 10 key proficiency
• Interpersonal skills and team collaboration skills, along with strong customer service skills
• Demonstrated knowledge of automated collections/accounts Receivable/accounting systems preferred
• GED or high school diploma; Associate's degree preferred