Accounts Receivable Specialist at OraSure Technologies Inc.

Ottawa, Ontario, Canada -

Full Time

Start Date

Immediate

Expiry Date

24 Apr, 26

Salary

74000.0

Posted On

24 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Accounts Receivable Management, Collections Activities, Customer Relationship Management, Billing Problem Resolution, Payment Processing, Credit Risk Assessment, Data Analysis, Microsoft Office, SAP Accounting Software, Communication Skills, Customer Service, Record Keeping, Reporting, SOX Compliance, Credit Management, Payment Arrangements

Industry

Medical Equipment Manufacturing

Description

DNA Genotek, a part of OraSure Technologies Inc (OTI), develops products that optimize ease of collection and provide superior samples. DNA provides proven performance for those requiring high-quality biological samples for nucleic acid testing. Our ability to positively affect change is powered by the innovative tools and diagnostics we deliver to the market. Together with its wholly owned subsidiaries, OTI provides its customers with end-to-end solutions. It’s first-to-market, innovative products include rapid tests for the detection of antibodies to HIV and Hepatitis C (HCV) on the OraQuick® platform; sample self-collection and stabilization products for molecular applications; and oral fluid laboratory tests for detecting various drugs of abuse. Overview DNA Genotek products are marketed worldwide and support thousands of customers as they achieve breakthroughs in genomic and microbiome research, in diagnostics laboratories, in the pharmaceutical industry, in companion animal genomics and in personalized medicine. This job posting is to hire for an existing vacancy. SUMMARY / OBJECTIVE The Accounts Receivable & Collections Specialist is responsible for collections of outstanding accounts receivable dollars from the existing client base and all other aspects of collections, resolving customer billing problems and reducing accounts receivable delinquency. Processing and monitoring incoming payments. Prepares applicable accounting reports as required. Works closely and collaboratively with Sales and Customer Care/Sales Operations as well as other Accounting and Finance team members. Effectively communicates in a professional manner with both internal and external customers, while providing exceptional customer service. \n Revieing open accounts for collection efforts. Making outbound collection calls in a professional manner while keeping and improving customer relations. Resolves client-billing problems and accounts receivable delinquency, applying good customer service in a timely manner. Collect customer payments in accordance with payment due dates. Identify issues attributing to account delinquency and discuss them with management. Review and monitor account collection reports and distribute them when needed. Provide timely follow-up on payment arrangements via telephone or email. Communicates correspondence to customers to encourage payment of delinquent accounts. Manages the credit term applications to assess credit worthiness and identify risk factors. Grants credit limits and terms according to the corporate credit policy, performs periodic credit reviews and monitors credit hold. Manages relations with credit reporting and collection agencies. Monitors deduction being taken by customers. Posts customer payments by recording, checks, ACH, wire, and credit card transactions. Maintains and monitors customer portals to enter invoices, gather remittance advice and monitor future payments. Furnish required data and backup to auditors as required. Support and maintain strong internal control environment by adhering to SOX documentation and updating business process documents as needed. \n $43,000 - $74,000 a year Qualifications -Proficiency in managing accounts receivable, which includes accurately processing payments, and maintaining up-to-date records of outstanding balances. -Strong skills in initiating and conducting collections activities to recover outstanding debts. This includes following up with customers on overdue payments, sending reminders, and negotiating payment arrangements. -The ability to maintain positive relationships with customers while effectively communicating payment terms, resolving disputes, and addressing inquiries or concerns related to invoices and payments. -Proficiency in analyzing accounts receivable data to assess the financial health of customers, identify potential credit risks, and make recommendations for credit limits or adjustments. -Skill in maintaining accurate records of all accounts receivable transactions, generating reports, and providing regular updates to management on the status of accounts, collections efforts, and any potential issues. -A reliable and high-speed internet connection is necessary for seamless communication while working remotely. -Competency in Microsoft Office (Outlook, Word, PowerPoint). Advanced knowledge of MS Excel / Spreadsheets. Familiarity with SharePoint, OneDrive, and Teams. -Experience with SAP Accounting software. Education / Experience -High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. -High school diploma or general education degree (GED); or 1 – 3 years related experience and/or training or equivalent combination of education and experience. PHYSICAL REQUIREMENTS The role primarily operates within an office and/or home office environment, necessitating the utilization of standard office equipment such as computers, keyboards and phones. Employees are expected to perform general mobility functions for desk-based work including sitting or standing for long periods of time while frequently viewing a computer screen and engaging in tasks that require fine motor skills, such as typing and handling paperwork. Additionally, the role may involve the ability to lift and/or move objects up to 15 pounds, as well as walking short distances. TRAVEL REQUIREMENTS Travel may be required to Bethlehem, PA sites. Additionally, limited travel upon request may be required for meetings, training, audits, or collaboration with other company locations or external partners. \n OTI encourages applications from all qualified candidates who represent the full diversity of the communities in which we operate. We apply a rigorous, consistent, and equitable standard to the assessment of all candidates, regardless of race, color, national origin, sex (including pregnancy), sexual orientation, gender identity, disability status, age, religion, veteran status or any other protected characteristic. We are committed to creating a diverse and inclusive environment where all employees are welcomed and belong. What we have to offer: - Highly competitive Health, Dental and Vision Coverage for you, your spouse and your dependents - Disability and Life Insurance Benefits - RRSP plan with company-matching contributions - Generous paid time-off, including vacation days, sick days, additional company wide paid days off and personal days - Maternity Leave and Parental Leave Coverage - Adoption benefit for parents adopting a child - Employee Referral Program– you may be eligible for a cash bonus if your referrals are hired - Employee Assistance Program - Employee Service Recognition - Annual Fitness Reimbursement - Job-related Training Programs - Ability to participate in Teams, Committees, Events and Clubs - Depending on the role you may be eligible to work in a hybrid environment or fully remotely - Free Onsite Parking Please note, the above applies to full-time permanent positions. Culture, People & Community OTI recognizes that the long-term health of our business is directly connected to the health of the planet, local communities and OTI employees. As such, we have committees designed to address this, including: - LIVE IT Committee – committed to creating an environment that embodies our values - All Means U: Employee Committee on Belonging hosts various events across all company locations such as monthly book club and a mentorship program - Wellness Committee empowers colleagues to make critical decisions to improve and protect health - Sustainability Committee aims to minimize impact on the environment - Social Committee who organize and run events for both remote and onsite employees, to create connection and community At DNA Genotek, we have a clear vision; cultivate an environment of equal employment opportunity where we do not tolerate discrimination or allow the harassment of employees or applicants on the basis of citizenship, race, place of origin, ethnic origin, colour, ancestry, disability, age, creed, sex/pregnancy, family status, marital status, sexual orientation, gender identity, gender expression, and record of offences (in employment), or any other characteristic protected by law with regard to any employment practices. OTI aims to create and foster workplaces that reflects and contributes to the global communities in which we do business and the customers and partners we serve. This includes all communities impacted by our corporate presence. As part of this commitment, OTI and its subsidiaries will ensure employees and applicants are provided reasonable accommodation per request. If you require disability-related accommodation during the recruitment process, please contact Katheryn Viau at katheryn.viau@dnagenotek.com. OTI will consult with all applicants who request disability-related accommodation during the recruitment process to ensure that the accommodation provided takes into account the applicant's individual accessibility needs.

Responsibilities

The Accounts Receivable & Collections Specialist is responsible for collecting outstanding accounts receivable and resolving customer billing issues. This role involves processing payments, monitoring accounts, and collaborating with sales and customer care teams.