POSITION OVERVIEW:

We are looking for a highly organized and detail-oriented Accounts Receivable Specialist to join our finance team. This position plays a key role in maintaining positive customer relationships while ensuring timely and accurate collections and payment processing. The ideal candidate will have strong communication skills, an investigative mindset, and the ability to work cross-functionally with internal teams and external customers.

QUALIFICATIONS:

• Prior experience in Accounts Receivable, billing, or collections (2+ years preferred)
• Strong customer service skills and attention to detail
• Proficient in Microsoft Office (especially Excel); familiarity with accounting software is a plus
• Strong communication and organizational skills
• Ability to multitask and manage time effectively in a fast-paced environment

• Respond promptly to customer inquiries via phone, voicemail, and email regarding billing issues:
• Provide invoice copies and documentation
• Research and resolve discrepancies
• Coordinate with Customer Service and Order Entry to fix problems
• Write off incorrect sales tax and freight charges as needed
• Maintain detailed and accurate notes on all customer interactions
• Fax or email invoices and statements upon request
• Perform collections on accounts 45+ days past due:
• Contact designated customers for payment follow-up
• Maintain comprehensive records of communication and action
• Make recommendations for account blocks or collections escalation
• Process credit card payments received via phone or email and issue receipts
• Print and process ACH payments
• Support sales team with customer account and payment inquiries
• Follow up on NSF checks, confirm available funds, and redeposit as appropriate
• Print and mail daily invoices
• Perform month-end penny adjustments
• Send monthly customer statements
• Reconcile and adjust prebill report at month-end
• Request and maintain W-9 forms
• Conduct daily showroom reconciliation as needed
• Process cash receipts for mailed and PO Box check payments
• Assist in credit application and approval process
• Perform additional duties and special projects as assigned