STAPLES IS BUSINESS TO BUSINESS. YOU’RE WHAT BINDS US TOGETHER.

Our talented finance team partners with every area of the business to drive results and provide financial expertise. We are passionate about analyzing and interpreting information to assess performance and provide guidance. Our team serves as a true partner and advisor to all our business leaders, working with them to accelerate the company’s profitability and growth.
In this role, you are responsible for managing assigned accounts to ensure timely payment and resolution of outstanding balances. You will communicate effectively with customers to resolve delinquent accounts, provide payment plans, and ensure an exceptional customer experience throughout the collections process. Additionally, you will manage a moderate to large volume of accounts and will be adept at troubleshooting and resolving complex payment issues while ensuring compliance with company policies and procedures.

WHAT’S NEEDED- BASIC QUALIFICATIONS:

• High school diploma or GED
• Minimum of 3 years of relevant experience in in collections, customer service, or a related field.
• Experience in using customer management software and familiarity with Microsoft Office Suite.

WHAT’S NEEDED- PREFERRED QUALIFICATIONS:

• Experience with negotiation and conflict resolution in a customer-facing environment.
• Knowledge of collections regulations, such as the Fair Debt Collection Practices Act (FDCPA).
• Experience in a call center or high-volume collections environment.

• Manage a portfolio of delinquent accounts, ensuring timely collection of payments.
• Negotiate payment arrangements with customers while adhering to company policies.
• Track and document customer interactions and payment commitments.
• Provide guidance and support to junior staff in handling complex collection cases.
• Collaborate with other departments to resolve billing disputes and clarify account status.
• Maintain accurate and up-to-date records of collection activities.
• Implement strategies to increase the effectiveness of the collection process.