DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally. With a dedicated, diverse and professional team of more than 115,000 employees from 162 nationalities, spanning 79 countries on six continents and 560+ business units, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future.
This role will manage customer accounts, perform collections and credit functions, and ensure timely, accurate processing of accounts receivable activities. The ideal candidate will possess strong communication and analytical skills, a proactive mindset, and the ability to collaborate across departments in a dynamiclogistics and freight forwarding environment.

QUALIFICATIONS, EXPERIENCE AND SKILLS

• Associate’s or Bachelor’s degree in Accounting, Finance, or Business Administration preferred.
• Minimum 2–5 years of experience in accounts receivable, credit, or collections (freight forwarding or logistics industry preferred).
• Proficiency in Microsoft Office Suite (especially Excel) and ERP/accounting systems such as Oracle,SAP, or CargoWise.
• Strong understanding of AR processes, collections strategies, and financial reporting.
• Excellent communication, negotiation, and customer service skills.
• Ability to work independently in a fast-paced environment and manage shifting priorities.
• High attention to detail, organizational skills, and analytical thinking.
• Familiarity with Incoterms and freight documentation is a plus.

QUALIFICATIONS, EXPERIENCE AND SKILLS

• Associate’s or Bachelor’s degree in Accounting, Finance, or Business Administration preferred.
• Minimum 2–5 years of experience in accounts receivable, credit, or collections (freight forwarding or logistics industry preferred).
• Proficiency in Microsoft Office Suite (especially Excel) and ERP/accounting systems such as Oracle,SAP, or CargoWise.
• Strong understanding of AR processes, collections strategies, and financial reporting.
• Excellent communication, negotiation, and customer service skills.
• Ability to work independently in a fast-paced environment and manage shifting priorities.
• High attention to detail, organizational skills, and analytical thinking.
• Familiarity with Incoterms and freight documentation is a plus.

ABOUT THE ROLE

• Monitor, manage, and reduce the aging balance of assigned accounts through proactive collection efforts.
• Contact customers via phone, email, and other communication methods to follow up on past-due invoices and secure timely payments.
• Research and resolve customer discrepancies and disputes in coordination with the Collections
• Manager and internal teams (sales, operations, billing, and customer service).
• Partner with the cash application team to ensure accurate and timely application of payments; reconcile discrepancies as needed.
• Create and submit invoices according to company practices; assist in generating monthly billing statements.
• Prepare, post, verify, and record customer payments and transactions in the ERP/AR system.
• Maintain and update customer records, including account setup, name/address changes, and mergers.
• Draft correspondence for standard past-due accounts and collections.
• Analyze account behavior and aging reports to identify high-risk accounts and recommend escalations or write-offs. § Collaborate with management to prepare reports on collection performance, aging analysis, and customer account status.
• Assist with monthly and year-end closings, including journal entries, accruals validation, and revenue account reconciliations. § Assist in developing and refining collection workflows and policies to improve cash flow and reduce Days Sales Outstanding (DSO).
• Perform other related duties as assigned.

ABOUT THE ROLE

• Monitor, manage, and reduce the aging balance of assigned accounts through proactive collection efforts.
• Contact customers via phone, email, and other communication methods to follow up on past-due invoices and secure timely payments.
• Research and resolve customer discrepancies and disputes in coordination with the Collections
• Manager and internal teams (sales, operations, billing, and customer service).
• Partner with the cash application team to ensure accurate and timely application of payments; reconcile discrepancies as needed.
• Create and submit invoices according to company practices; assist in generating monthly billing statements.
• Prepare, post, verify, and record customer payments and transactions in the ERP/AR system.
• Maintain and update customer records, including account setup, name/address changes, and mergers.
• Draft correspondence for standard past-due accounts and collections.
• Analyze account behavior and aging reports to identify high-risk accounts and recommend escalations or write-offs. § Collaborate with management to prepare reports on collection performance, aging analysis, and customer account status.
• Assist with monthly and year-end closings, including journal entries, accruals validation, and revenue account reconciliations. § Assist in developing and refining collection workflows and policies to improve cash flow and reduce Days Sales Outstanding (DSO).
• Perform other related duties as assigned.