Accounts Receivable Specialist at Vouch Insurance

, , United States -

Full Time

Start Date

Immediate

Expiry Date

17 Apr, 26

Salary

0.0

Posted On

17 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Accounts Receivable, Billing, Accounting, Microsoft Excel, Analytical Skills, Attention to Detail, Communication Skills, Problem-Solving, Process Improvement, Client Support, Organizational Skills, Time Management, Dynamic Environment Adaptability, Financial Automation, Zendesk, Insurance Industry Knowledge

Industry

Insurance

Description

Role Responsibilities: As an AR Specialist at Vouch, you’ll play a critical role in shaping and scaling our Accounts Receivable and Billing processes. This role is ideal for someone who enjoys both the structured aspects of AR management and the unstructured nature of process improvement and long-term scalability initiatives. It’s a great opportunity to expand your expertise, directly impact client experience, billing operations, and accounting projects, and be part of an innovative Insurtech startup. The ideal candidate is a proactive problem-solver who embraces challenges, can take on unstructured tasks or projects and see them through to completion. They should be comfortable managing multiple tasks and deadlines, analyzing discrepancies, and driving process enhancements What You’ll Do: Drive billing operations and client invoice processing. Track accounts receivable and open balances to support timely collections. Investigate and resolve invoice and payment discrepancies. Assist with client refunds by addressing client inquiries, partnering with internal teams, and coordinating as needed with external accounting system support. Contact clients regarding failed payments and overdue invoices. Monitor and review aging reports from carriers/wholesalers to identify outstanding receivables, analyze root causes, and follow up to ensure prompt payment. Facilitate client communications related to Direct Bill notices of cancellation received from carriers. Collaborate with cross-functional teams to address and resolve client billing needs. Support reconciling account transactions. Identify and drive additional value through follow-up opportunities for the broker team, while supporting process improvements within the brokerage. Assist in documenting and refining day-to-day processes to improve operational efficiency. About You: 2+ years of experience in Accounts Receivable, Billing, or Accounting Technically proficient with Microsoft Excel required Highly organized, process-driven, and results-oriented Ability to work independently while managing tasks and meeting deadlines efficiently Strong analytical skills and attention to detail Excellent verbal and written communication skills Strong willingness to learn and adapt in a dynamic environment Nice To Have: 1+ years of experience in a client-facing support role Bachelor’s degree in Accounting, Finance, Business, or a related field Experience in insurance, operations, or regulated industries (insurance, fintech, financial services, etc.). Exposure to and passion for early-stage startups and/or high growth environments Background in process improvement or financial automation initiatives Experience with Zendesk or similar support platforms Vouch provides several benefits to help you bring your best self to work: 💰 Competitive compensation and equity packages ⚕️ Health, dental, and vision insurance 🍼 Parental leave 🌴 Flexible vacation time 🪷 Wellness allowance 🛜 Technology allowance 📚 Company-sponsored personal and professional development 🏫 L&D: Partnerships with Ethena and monthly Lunch & Learns 🧘 Wellbeing: access to many wellbeing perks, including Peloton, Fetch, OneMedical, Headspace care+, etc. 🤗 Caregiver Support: company seed into the dependent care FSA and company sponsored Care.com membership. 📊 Regular performance reviews: Vouch conducts regular performance discussions with all team members, offering goal setting and check-ins, development discussions, and promotion opportunities. What to expect in a typical interview process: (Please note these steps may vary slightly depending on the role) 30-minute phone call with our recruiting team 30-45 minute video interview with the hiring manager Meet the team! 30-45 min 1:1 video discussion with 3-4 team members you’d work closely with in the role Executive chat Compensation philosophy: Our salary ranges are based on paying competitively for our size and industry and are part of our total compensation package, which also includes benefits and other perks. We also include stock options in all compensation packages and believe all Vouch employees should have the opportunity to become owners in the company. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, skill set, location, and business need. The pay range provided is subject to change and may be modified in the future. Vouch believes in putting our people first, and building a diverse team is at the front of everything we do. We welcome people from different backgrounds, experiences, perspectives, and ranges of abilities. We are an equal-opportunity employer and celebrate the diversity of our growing team. If you require reasonable accommodation to complete this application, interview, complete any pre-employment testing, or otherwise participate in the employee selection process, please direct your inquiries to recruiting@vouch.us.

Responsibilities

The Accounts Receivable Specialist will drive billing operations, manage client invoice processing, and ensure timely collections. They will also investigate discrepancies and collaborate with cross-functional teams to enhance billing processes.