*JOB POSTING: ACCOUNTS RECEIVABLE PRO *

Job: Accounts Receivable Professional
Location: 150 Superior Blvd, Mississauga, ON, L5T 2L2
Reports to: Controller
Website: www.steelfire.com
Type: Full Time, On Premises

ABOUT US

Have you heard of us? Have you seen our brand anywhere? No, and we like it that way. Unless we are required to, we do not splash our logo all over our products. We work behind the scenes to supply our network of service providers and OEMS with products and solutions that protect lives and property.
Let’s assume you have been to a restaurant, condo, mall or office tower before. We supply emergency lights, fire alarm components, fire extinguishers, fire hose, signage, chemicals, detectors and more to the service companies that install and maintain these systems and devices. We supply critical components to the major manufacturers in our industry like Johnson Controls, Carrier, Honeywell and Amerex to name a few.

Be prepared to make new friends around the world as we have a few thousand customers around the world, with more joining every day.

• Family is important. We respect and are flexible to the needs of our staff, many of whom have been with us for over 20 years.
• We view our customers and vendors as partners with hundreds of relationships that go back over 40 years. All relationships have their bumps, and we have many stories of helping customers with payment terms or paying vendors early to help with cash flow.
• We are personal with our customers. When you call you get a person and not a machine. Jason has his personal cell phone listed on everything and encourages people to call or text any time. Hopefully you will find that this job posting shows some personality too.
• For many of our customers we are their largest or key supplier. We never, ever want anyone to feel like we take advantage of that position. Any negative feedback is immediately shared with the team and the customer contacted to acknowledge the concern and the outcome. From people to systems and process design, we are focused on delivering Wow.
• We play the long game where decisions are made to maximize the customer experience and not the transaction. If you like stability, we have it in spades. This mindset has meant we have been profitable every year since 1956 while operating with no debt.

REQUIREMENTS

• 3+ years Collections experience in a business-to-business distribution environment (product sales preferred)
• Tech savvy as you will be using Collections Software, Slack, Front to name a few
• Experience with ERP systems, terminal and point of sale credit card systems
• You are a naturally curious person that has a need to learn and understand
• High emotional IQ
• Experience using collections software or other similar software an asset but not required.
• Intermediate skills in Excel including lookups and pivot tables.

EDUCATION

College or University Diploma

• Monitor credit hold alerts hourly for entered orders and following up with customers for payment details to release.
• Manage the daily collection software worklist, including making collection calls (phone and email), logging call details, updating Promise to Pay (P2P) records, and conducting follow-ups as needed.
• Address customer queries and provide missing documents (e.g. invoices, statements)
• Communicate problem accounts to Controller
• Set up new customers in the ERP system and maintain as necessary
• Assist cash application team member to apply payments correctly against customer account
• Maintain credit cards in processor portal
• Process credit card payments weekly
• Identify opportunities to improve the collections process or software and take leadership role to resolve