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Please note that this is for a 12 month fixed term contract, at BACP we operate a hybrid working policy and this role will be required to attend BACP House in Lutterworth 1 day per week
Our Accreditation Services Officers assist with all aspects of the work of the individual Accreditation Scheme to ensure members are supported through the process and compliance with internal standards are met.

KNOWLEDGE & EXPERIENCE:

Qualified to GCSE level or equivalent.
Minimum of 2 years working in an administrative role, ideally within a customer focussed environment.
Experience of effective verbal and written communication with customer, with the ability to provide a high level of customer support.
Excellent attention to detail.
A strong team player with willingness to support others.
Shows initiative and has the ability to organise and prioritise own workload in a fast-paced environment while maintaining a high standard of work.
Experience of accurate data collation, handling and analyses, ideally within CRM or membership databases.
Good level of computer literacy skills across different systems, MS Office and ability to learn and adapt to new IT systems.
Ability to follow processes and to work to set standards and criteria while managing a high work-volume.
Ability to problem-solve and know when to seek support or report to a manager

To assess the eligibility of Individual Accreditation applications for the Individual Accreditation Scheme against set criteria and prepare applications for the next stage of assessment.
To provide in-depth information and support to members applying for Accreditation through the Individual Accreditation Scheme, including liaising with other departments and answering member queries to ensure they are guided through the various accreditation processes with a high level of customer care.
To communicate results of assessments while ensuring recordings of data and amendments to membership subscriptions are accurately updated.
To facilitate the smooth running of moderation and standardisation processes for accreditation assessments, to ensure professional standards policies and processes are followed correctly.
To administer and coordinate tele-surgeries, liaising with assessors, to provide an effective service to members.
To maintain databases to ensure accurate management of applications and recording of information which meets current GDPR regulations.