ACFI Fraud Investigator (Mandarin) at Apple

, , Singapore -

Full Time

Start Date

Immediate

Expiry Date

24 Feb, 26

Salary

0.0

Posted On

26 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Mandarin Proficiency, English Proficiency, Customer Service, Fraud Investigation, Attention to Detail, Organizational Skills, Multitasking, Problem-Solving, Analytical Skills, Interpersonal Skills, Research Skills, Process Improvement, Collaboration, Resilience, Flexibility, Diversity and Inclusion

Industry

Computers and Electronics Manufacturing

Description

Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. The AppleCare Fraud Investigator role on our Strategic Data Solutions (SDS) team is responsible for the accurate investigation and decisioning of complex, multifaceted requests. An Investigator will review and investigate suspicious transactions to detect fraudulent activity, determining appropriate next steps. Inclusion is a shared responsibility, and we hold ourselves and one another accountable for fostering a culture where everyone feels seen, heard and inspired to do their best work. This role requires you to support and protect one of Apple’s most valued security features in addition to resolving complex requests while helping to prevent fraud. DESCRIPTION - Report and track system issues and trends that could affect customer satisfaction or department production. - Participate in project management and user acceptance testing (UAT) processes. - Navigate a variety of support tools while maintaining effective communication and ensuring the highest level of quality in every investigation completed, offering a seamless and top of the line support to all our business collaborators. - Protect our customers’ privacy by ensuring the integrity, accuracy, and confidentiality of their information. - Identify and communicate trends and patterns to leadership team. - Leverage internal resources and analytical research for resolutions. - Monitor trends in transaction errors and analyze reports. - Identify errors in processes and programs within business systems. - Handle enterprise level agreement enrollment and support external and internal escalations. MINIMUM QUALIFICATIONS Professional proficiency in Mandarin to effectively support Mandarin-speaking markets Strong command of English (written and verbal) At least 3 years of experience in customer service or fraud investigation roles PREFERRED QUALIFICATIONS Experience with working with fraud prevention roles preferred SAP Knowledge preferred Ability to collaborate with peers, managers and business partners cross-regionally Extraordinary attention to detail in case management, follow-up and follow-through Target oriented and can deliver results on time Strong organizational and multitasking skills Creative problem-solving and analytical skills Comfortable working in a queue-based environment Strong interpersonal skills with key strengths in professional collaboration Resourcefulness and effective research skills Ability to find opportunities for process improvement and develop solutions that target root causes Flexible and willing to take on new roles, assignments and responsibilities as needed Resilient and self- motivated to work in a dynamic environment to achieve time commitments Motivated to develop the role and add to the success of our organization Makes space to listen, learn, and amplify diverse perspectives and experiences Actively seeks out opportunities to champion and celebrate inclusion and diversity

Responsibilities

The ACFI Fraud Investigator is responsible for investigating suspicious transactions and detecting fraudulent activity. This role also involves reporting system issues, participating in project management, and ensuring customer privacy.