At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

JOB DESCRIPTION

Responsible for claims and disputes intake, review, and/or disposition of potentially suspicious transactions, events, or scenarios involving various levels of exposure. Placements may include specialized areas of focus, including but not limited to case/claims processing, claims, disputes and risk-based actions, investigative research, secondary review, customer service/advocacy, or process and work coordination (team lead). Works with various forms of technology, including transactions processing systems, risk management platforms, case management applications, and research or analytical tools.

BASIC QUALIFICATIONS

• High school diploma or equivalent
• Two or more years of related work experience, or a relevant combination of education, training, and experience

PREFERRED SKILLS/EXPERIENCE

• Well-developed research and analytical abilities
• Ability to competently work with various forms of technology, including transactions processing systems, risk management platforms, case management applications, research or analytical tools
• Proficient computer navigation skills using a variety of software packages including Microsoft Office applications
• Ability to follow defined procedures, policies and precedents
• Ability to identify and resolve/escalate moderate problems with minimal guidance
• Must be able to perform assigned work in a deadline sensitive environment
• Competent clerical skills and strong attention to detail is necessary for all roles
• Familar with Reg E
  This role is hybrid. Team members who are in a hybrid role typically spend three days a week at the listed U.S. Bank location(s), while having flexibility on their work location for the other working days.
  If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by la