At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

JOB DESCRIPTION

This position is responsible for support of the ACH Department and the customers defined by the ACH Customer Support model. Responsibilities include ensuring all customer research is processed promptly and accurately following compliance with the ACH guidelines and NACHA rules. This position requires thorough knowledge of the ACH network, ACH products and services.

BASIC QUALIFICATIONS

• High school diploma or equivalent
• Two to four years of experience in clerical or operations activities

PREFERRED SKILLS/EXPERIENCE

• Basic knowledge of various operations in the ACH area
• Proficient computer skills, especially Microsoft Office applications
• Good customer service and data entry skills
• Ability to manage multiple tasks/projects and deadlines simultaneously
• Ability to identify and resolve/escalate problems

PRIMARY DUTIES:

• Process requests from our corporate customers
• Process return requests on business transactions
• Process requests from other financial institutions within the NACHA timeframe.
• Act as the level 2 contact for research inquiries from Commercial Customer Service
• Serve as the base of information for ACH related inquiries from other internal departments
• Responsible for educating business customers on the NACHA rules.
• Work special handling return and research requests from corporate customers timely and accurately

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That’s why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by la