RECEPTIONIST/FACILITIES OFFICER APS 3

The Australian Communications and Media Authority (ACMA) is an independent Commonwealth statutory authority responsible for the regulation of broadcasting, radiocommunications, telecommunications and some online content.
This work underpins our vision for a connected, informed and entertained Australia.

OUR IDEAL CANDIDATE

We are looking for someone who is responsive, motivated, who enjoys working as part of a team where everyone is supported to work at their best – this role is for you. We are seeking motivated professionals with the ability to work positively with a level of autonomy in a customer service focused role as a Receptionist/Facilities Officer at the ACMA.
To succeed in the role, you will have effective communication skills, a professional approach to your work and a level of confidence to building positive working relationships with stakeholders.

You will:

• be flexible, adaptable and self-motivated
• enjoy identifying solutions to problems as they emerge
• can proactively build and sustain positive and mutually beneficial relationships with team members and stakeholders
• demonstrate a capacity to take personal responsibility for meeting objectives and progressing work

The Receptionist/Facilities Officer is responsible for providing morning and/or afternoon reception services. It is anticipated the afternoon receptionist relieves the morning receptionist as required and vice-versa. The Facilities Section oversees the provision of property and facility services to ACMA employees throughout Australia including the provision of reception services to the 3 central offices located in Canberra, Sydney and Melbourne. You will be responsible for the provision of the morning or afternoon reception services and assist in the provision of Facilities related duties including research activities and drafting minor correspondence for the procurement of minor office equipment and stationery.

In this role you will:

• Provide reception services, including answering incoming calls in a courteous, professional and expedient manner
• Interpret callers’ requirements, redirect calls to the appropriate area and respond to more straightforward inquiries
• Greet guests and visitors; advise receiving staff of visitor arrival and issue temporary security passes,
• Escort contractors and tradespersons undertaking work in ACMA premises
• Ensure visitor compliance with established ACMA security protocols
• Process incoming and outgoing mail
• Assist with the procurement of minor office equipment by undertaking relevant research duties
• Assist with other property and facilities related requests as required