Location: Hybrid - Clearwater Court - RG1 8DB
Hours: 36 hours per week, Monday–Friday
Salary: Up to £36,000 per annum (depending on experience)
Contract: Permanent
We’re excited to offer a fantastic opportunity to join Thames Water as an Acoustic Logging Analyst, working in a fast-paced, collaborative environment where data-driven decision-making supports a more efficient and sustainable water network.
As part of our Locate team within the PALM (Prevent, Aware, Locate & Mend) model, this role plays a crucial part in driving down water leakage across the network. Working closely with both internal teams and external partners, you’ll be responsible for the monitoring, analysis, and strategic management of our expanding estate of fixed acoustic loggers—from over 30,000 currently to more than 50,000 by the end of AMP8.
This role supports the broader Find & Fix strategy, a cornerstone of our leakage reduction program that targets a 36.7% reduction by 2029/30. As traditional leakage methods deliver diminishing returns, leveraging advanced technology such as acoustic loggers is key to delivering sustainable and measurable progress.

WHO ARE WE?

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.
Learn more about our purpose and values
Working at Thames Water
Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy fast-tracked career opportunities, flexible working arrangements and excellent benefits.
Whether you’re interested in a role in one of our call centres or science labs, we’re looking for people like you with real passion and a burning desire to make things better.
So, if you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world’s water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region and our planet.
Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.
Our overarching aim is to ensure that Thames Water is a great, diverse, and inclusive place to work. We welcome applications from everyone and offer extra support for those who need it throughout the recruitment process. We aim to remove any real or perceived barriers to success, so if you need assistance, we’re here to help and support.
When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an enriching experience. It’s also a great opportunity to learn more about our business and meet colleagues.

WHAT WILL YOU BE DOING AS AN ACOUSTIC LOGGING ANALYST?

• MONITOR AND ANALYSE LOGGER PERFORMANCEProvide detailed analysis, insights, and management support for the availability and operability of a growing estate of acoustic loggers—currently around 30,000 units, expanding to over 50,000 during AMP8—under the acoustic logger maintenance contract.
• REPORTING AND DATA QUALITY ASSURANCEProduce and deliver high-quality performance reports on a daily, weekly, and monthly basis. Identify and explain variances between actual, target, and forecast data. Always ensure the integrity and reliability of the reported performance data.
• LOGGER ESTATE OVERSIGHTMaintain oversight of logger functionality and data quality. Identify underperforming assets and support timely interventions to maximise return on investment.
• COLLABORATION WITH LEAKAGE TEAMSWork closely with Leakage Optimisation and field teams to ensure loggers are deployed in the most effective District Metered Areas (DMAs). Conduct joint six-monthly reviews to evaluate deployment strategy and logger impact.
• CONTINUOUS IMPROVEMENT AND INNOVATIONIdentify and support innovation initiatives that enhance the performance and efficiency of the acoustic logging system. Contribute insights and analysis to inform the ongoing logger maintenance and deployment strategy.
• OPERATIONAL SUPPORT AND COVERAGEProvide day-to-day operational support and cover for the Acoustic Logging Lead when required, ensuring continuity in leadership and oversight.
• STOCK CONTROL AND MAINTENANCE COORDINATIONManage effective stock control and rotation for HWM acoustic loggers in line with the maintenance contract. Ensure equipment availability and minimise operational downtime.
• STAKEHOLDER COMMUNICATIONLiaise with internal stakeholders and external partners to provide updates and insights on the logger fleet, including HWM, Ovarro, and Gutermann models. Support cross-functional coordination to maintain and enhance fleet performance.

WHAT YOU SHOULD BRING TO THE ROLE

• Strong analytical skills, with experience in performance data analysis and insight generation.
• Statistical reporting experience, ideally within an operational or utilities context.
• Competence in Microsoft Office applications, particularly Excel; experience with Power BI, modelling software, or GIS systems is a strong plus.
• Excellent communication and stakeholder engagement skills, with the ability to explain complex issues clearly.
• Strong organisational skills and the ability to prioritise effectively in a dynamic environment.
• A proactive, collaborative mindset, with a commitment to continuous improvement and delivering customer-focused outcomes.
• Experience working with or supporting field operations or technology deployment is desirable.