Acq Multi-Unit Team Leader Hrly at HR Block Hayward WI

Burnet, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

11 Jan, 26

Salary

0.0

Posted On

13 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Experience Management, Staffing, Leadership, Recruiting, Coaching, Performance Elevation, Talent Development, Training, Organizational Skills, Decision Making, Analytical Skills, Problem Solving, Customer Service, Communication, Business Development, Policy Implementation

Industry

Retail

Description

Our Company At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a connected culture, valuing diversity and inclusion and making everyone feel like they belong. We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Horizons 2025. Our end goal is simple: bigger ambitions, faster transformation, and extraordinary results. It’s an exciting time to be a part of H&R Block! At H&R Block, we're curious, creative, and always on the move. If you embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play, our door is always open. A Typical Day... An Acquisition Multi-Unit Leader is responsible for the daily management, integration, and performance of a recently acquired H&R Block tax office, serving as the front-line manager responsible for office growth, leadership, and development. Owns the implementation of the office-level operating/business development plan and office growth targets. Ensures implementation of policies and procedures to increase effectiveness and efficiency of the tax office. Responsible for ensuring outstanding client service is maintained while meeting or exceeding the office goals. Responsible for all office operations, local marketing, staffing and customer service. Responsible for supervision of all tax office associates and for coaching associates to get desired results to improve the client experience and achieve client retention targets. Day to day, you'll... Managing the client experience Managing staffing and office logistics Leading people Recruiting and retaining office staff Coaching and elevating performance Engaging and developing talent Training and lending expertise Other duties as assigned What you'll bring to the team... Education: High school diploma or equivalent Work Experience: 3 years Minimum related work experience Supervisory and leadership skills; demonstrated ability to coach and develop others. Strong organizational skills and the ability to manage and prioritize work to achieve critical deadlines. Demonstrated decision making, analytical and problem-solving skills. Customer service experience Strong leadership skills, ability to function as a team leader, coordinating activities and communicating information effectively.

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Responsibilities

The Acquisition Multi-Unit Leader is responsible for managing the daily operations and performance of a recently acquired tax office. This role includes overseeing client service, staffing, local marketing, and coaching associates to improve client experience and retention.