Acquisition Hire: Call Center Rep at GENTIVA CERTIFIED HEALTHCARE CORP DBA KINDRED

, , -

Full Time

Start Date

Immediate

Expiry Date

22 Dec, 25

Salary

0.0

Posted On

23 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication Skills, Organizational Skills, Multitasking, Microsoft Office, Scheduling Software, Attention to Detail, Data Entry, Customer Service, Conflict Resolution

Industry

Hospitals and Health Care

Description

Please note: This position is based at our off-site clinic located at 2315 8th Street – Lewiston, ID and is not at the main hospital campus. At ScionHealth, we empower our caregivers to do what they do best. We value every voice by caring deeply for every patient and each other. We show courage by running toward the challenge and we lean into new ideas by embracing curiosity and question asking. Together, we create our culture by living our values in our day-to-day interactions with our patients and teammates. Job Summary The Patient Access Call Center Representative is responsible for scheduling and coordinating patient appointments, verifying insurance, providing patient information, and assisting with pre-registration processes. This role ensures efficient communication between patients, providers, and ancillary departments to facilitate patient access and optimize patient experience in the hospital setting. Essential Functions Answers inbound calls, schedules patient appointments, and provides accurate information regarding hospital services Verifies and updates patient information, including insurance and demographic data Coordinates appointment scheduling for ancillary departments and specialty physicians Assists with pre-registration processes and provides instructions for testing and procedures Communicates appointment information, test preparation details, and patient financial responsibilities Utilizes electronic medical record (EMR) systems to maintain patient data accurately Assists in verifying insurance coverage and coordinating pre-certifications or authorizations Resolves patient inquiries and escalates complex issues to the Supervisor as needed Maintains patient confidentiality and adheres to HIPAA regulations at all times Knowledge/Skills/Abilities/Expectations Excellent verbal and written communication skills Strong organizational and multitasking abilities Proficient in Microsoft Office and scheduling software Demonstrates attention to detail and accuracy in data entry Ability to handle high call volumes in a fast-paced environment Exceptional customer service and conflict resolution skills Education High School Diploma or GED required Associate's degree in a related field preferred Licenses/Certifications None Experience Minimum of 1 year of experience in a call center, registration, or healthcare setting preferred Knowledge of medical terminology and patient scheduling systems is beneficial

How To Apply:

Incase you would like to apply to this job directly from the source, please click here

Responsibilities

The Patient Access Call Center Representative is responsible for scheduling and coordinating patient appointments, verifying insurance, and providing patient information. This role ensures efficient communication between patients, providers, and ancillary departments to facilitate patient access and optimize patient experience in the hospital setting.