ACRI - Service Manager at C. F. Acri & Son

Harrisburg, Pennsylvania, United States -

Full Time

Start Date

Immediate

Expiry Date

18 Jun, 26

Salary

0.0

Posted On

20 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Team Leadership, P&L Management, Dispatch Optimization, Service Estimating, Process Improvement, Customer Relationship Management, Plumbing Service Operations, HVAC Service Operations, Performance Management, Technology Adoption, Accountability, Entrepreneurial Mindset

Industry

HVAC and Refrigeration Equipment Manufacturing

Description

Description CF Acri is growing — and we’re looking for a high-impact Service Manager to lead, scale, and modernize our Plumbing & HVAC service division. This is not a maintenance role. This is a leadership position for someone who wants to build something, drive performance, and take ownership of a critical part of our business. What You’ll Do: Lead and develop a team of service technicians — coaching, accountability, and performance management. Own the service department P&L mindset — drive revenue, efficiency, and profitability. Manage and optimize the dispatch board to maximize technician productivity and customer response times. Estimate service and small project work with accuracy and confidence. Implement and improve systems, processes, and use of technology (dispatch software, CRM, etc.). Identify and pursue opportunities to grow service revenue and customer relationships. Maintain high standards of customer experience and job quality. Why CF Acri: Established, respected company with deep roots and strong reputation. Opportunity to build and shape the service department your way. Leadership that values initiative, ideas, and growth. Competitive compensation + performance-based upside. Employee Stock Ownership Plan (ESOP) — giving you a real stake in the company’s success and long-term value. Long-term career path with real influence on company direction. The Bottom Line: If you’re looking for a role where you can lead a team, grow a department, and think like an owner, we want to talk. Requirements What We’re Looking For: Strong background in plumbing and HVAC service operations. Proven people leadership experience — you can lead, not just manage. Experience with estimating service or light commercial work. Comfortable with technology and software systems (or eager to adopt them quickly). Highly organized with the ability to manage a fast-moving dispatch environment. Entrepreneurial mindset — you think like an owner, not an employee. Driven, accountable, and solutions oriented. Valid PA Drivers License and reliable, insured transportation are required.

Responsibilities

The Service Manager will be responsible for leading and developing a team of service technicians through coaching and performance management while owning the service department's Profit and Loss (P&L) mindset to drive revenue and efficiency. Key duties include optimizing the dispatch board, accurately estimating service work, implementing process improvements, and growing customer relationships.