Activation Agent at RESORTCOM GROUP

Paradise, Nevada, United States -

Full Time

Start Date

Immediate

Expiry Date

13 Apr, 26

Salary

0.0

Posted On

13 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Bilingual, Organizational Skills, Multi-tasking, Prioritizing, MS Office, Communication, Problem Solving, Empathy, Relationship Building, Attention to Detail, Flexibility, Data Entry, Time Management, Quality Assurance, Teamwork

Industry

Financial Services

Description

Job Details Job Location: ResortCom - Las Vegas, NV 89119 Are you ready for your DREAM VACATION? Join the ResortCom Family to make that DREAM come true! At the Employer of Choice, a complimentary week at one of our managed resorts for you and your family is THE STANDARD! Employees know ResortCom is a great place to work, because we care about our employees, work hard for our success, and value diversity and culture. We strive to be better than our competitors, and to distinguish ourselves through our performance. Whether you’re providing the ultimate guest experience for one of our spectacular resorts or building your career within one of our many corporate disciplines, a career with ResortCom is like no other! We are currently looking for an Activation Agent- Spanish to join our Resortcom family! What to expect in the role of an Activation Agent-Spanish: Opportunities to access progressive bonus structure not long after training Great entry level role with exposure to many departments within the organization Ongoing training to build and improve upon customer service skills Learn the business in a boutique environment, working with our smaller clients Position Summary This position reports to the Activation Call Supervisor and is for responsible for providing the highest level of service at all times through interactions with Owners which are completed via telephone and email communication. An Activation/Welcome Call Agent will ensure a positive member experience while delivering excellent customer service by making outbound Activation and Welcome calls to ResortCom’s clients’ newest members. The agent will assist in responding to member’s questions and concerns while building a relationship to ensure quality service. Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Contact new members to welcome their relationship, anticipate and address member’s needs, provide all pertinent information regarding contract details and thank members with genuine appreciation. Provide after-sales customer service for contacted members who either request the change in account details or complaints by addressing with proper procedure. Identify situations where members need additional assistance, and transfer them to Member Services Agents. Maintain an upbeat presence on calls with members, clients and as well as with fellow employees. Maintains accurate information by entering correct information into the management systems and properly documents accounts. Fulfills requests by clarifying desired information; completing transactions; forwarding requests. Comply with Quality Assurance expectations and standards. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Answer questions about resort properties, services and contract details. Follow proper escalation procedures when addressing member’s concerns. Strives towards monthly department goals as set by Management. Submit accurate CRM request as necessary. Follow up on open CRM’s as necessary. Updates job knowledge by participating and seeking educational opportunities. Demonstrates patience, empathy and respect during intense customer interactions. Assist with member services and other departments when needed. Works entire assigned shift, demonstrates work schedule flexibility and is punctual. Participates in mandatory company meetings. Ability to perform tasks independently with minimal instruction and supervision. Perform other reasonable job duties as requested by Supervisors Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Work Environment The work for this position is conducted in an office environment. The noise level in this environment is usually moderate. Travel may be required to receive training, attend meetings and develop relationships with other professionals. Evenings and weekend work may be required based upon the workload. Americans with Disability Specifications The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Must be able to sit at the computer and do data entry and look at the screen for extended periods of time with minimal breaks. Required Education and Experience High school diploma (or GED or High School Equivalence Certificate) Excellent organizational, multi-tasking and prioritizing skills Ability to work under pressure Knowledge of MS Office applications (Word, Excel and Outlook) Preferred Education and Experience Bachelor's degree or equivalent experience Bilingual (English – Spanish) 2 + years of Customer Service Experience Strong background in math Experience in the timeshare industry is encouraged! Qualifications Required Education and Experience High school diploma (or GED or High School Equivalence Certificate) Excellent organizational, multi-tasking and prioritizing skills Ability to work under pressure Knowledge of MS Office applications (Word, Excel and Outlook) Preferred Education and Experience Bachelor's degree or equivalent experience Bilingual (English – Spanish) 2 + years of Customer Service Experience Strong background in math Experience in the timeshare industry is encouraged!

Responsibilities

The Activation Agent is responsible for providing high-level service through telephone and email interactions with new members, ensuring a positive experience. They will make outbound calls to welcome members, address their questions, and maintain accurate information in management systems.