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Activation Officer at PetroApp

Riyadh, Riyadh Region, Saudi Arabia -

Full Time

Start Date

Immediate

Expiry Date

11 Apr, 26

Salary

0.0

Posted On

11 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Relationship Management, Problem Solving, Communication, Microsoft Office, Excel, Data Analysis, Customer Service, HSE Procedures

Industry

technology;Information and Internet

Description

Job Summary, Purpose and Scope Responsible for maintaining customer relationships and working to ensure customer satisfaction to improve Petroapp customer retention rate. Duties, Tasks and Responsibilities Definition Responsible for delivering the system training for new clients. Identifying customer needs and providing solutions to their problems Addressing customer complaints and ensuring their issues are resolved promptly and professionally Keeping track of customer interactions, transactions, comments, and complaints in the customer database Establishing relationships with customers by regularly following up and making communication personal and customized Providing feedback to the rest of the company regarding customer concerns and suggestions Collaborating with the customer services/ sales team to ensure seamless customer service Responsible for the implementation of the HSE procedures in his/her area, comply with the internal regulations. Strong Communication: Ability to convey ideas clearly and professionally in both verbal and written form. Microsoft Office Expertise: Solid experience with Excel, including formulas, data entry, and basic data analysis. Good command of English. Commission Private Health Insurance. Work From Home Training & Development

Responsibilities

The Activation Officer is responsible for maintaining customer relationships and ensuring customer satisfaction to improve retention rates. This includes delivering system training, addressing complaints, and providing feedback to the company.