Activity Manager at Cruise Academy

Cancún, Quintana Roo, Mexico -

Full Time

Start Date

Immediate

Expiry Date

21 Sep, 26

Salary

0.0

Posted On

23 Jun, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Guest Experience, Hospitality Operations, Public Speaking, Event Hosting, Team Training, Multicultural Team Management, Emceeing, Safety Protocol Management, Program Implementation

Industry

Travel Arrangements

Description

Position Summary: The Activity Manager is responsible for leading a team in providing a safe, fun, and consistently elevated guest experience across all activities within the entertainment and activity area. The Activity Manager actively trains and supports Entertainment teammates, and collaborates with fellow Entertainment leaders, shipboard partners, and shoreside partners to maximize the onboard activity program and overall guest experience. Key Responsibilities: Take ownership of consistent product delivery, ensuring each guest interaction meets or exceeds brand standards for the guest experience. Lead the delivery and hosting of all activity programs in alignment with the Cruise Director. Emcee activity events to the elevated standards of the company. Champion service excellence and regularly meet with Activity Staff to collect feedback on the guest experience. In collaboration with the Cruise Director, ensure that all entertainment, activity, and recreation spaces operate in alignment with guest needs and complement the overall Entertainment programming, production standards, and operations schedule. Maintain organized and thorough records of all safety and maintenance-related items for areas of responsibility. Ensure all Activity Staff are trained and fully understand protocols. Collaborate with all accountable parties to ensure activity venues are safe to operate and in good working order. Ensure all areas are staffed with a safe number of appropriately trained team members. Skills, Knowledge & Experience: Demonstrated understanding of the fundamental principles of guest experience and hospitality operations. Comprehensive knowledge, enthusiasm, and ability to implement an engaging and high-quality activity program. Ability to provide experiences for individuals of all ages and abilities. Confident, charming, charismatic, and energetic stage style. Controlled, natural, and easy-to-watch delivery style that is engaging, humorous, and endearing. Robust leadership abilities. Capacity to oversee large, diverse, and multicultural teams. Non-Negotiable Requirements: Shipboard experience in the role or a similar role within the Entertainment department is mandatory. A brief video presentation showcasing the candidate’s personality, communication abilities, and public speaking skills is required. The video does not need to be professional, but it must accurately represent the candidate’s genuine appearance. Contract Details: 6/2 rotation: continual rotations of 6 months onboard followed by 2 months of vacation. Single cabin with private bathroom facilities.

Responsibilities

Lead a team to provide an elevated guest experience by managing and hosting activity programs across entertainment areas. Collaborate with shipboard and shoreside partners to ensure safety standards and brand excellence are maintained.