Acura of Wichita Service Coordinator at Walser Automotive Group

Wichita, Kansas, United States -

Full Time

Start Date

Immediate

Expiry Date

13 Apr, 26

Salary

17.0

Posted On

13 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication Skills, Detail Orientation, Microsoft Office, Customer Service, Scheduling, Follow-Up, Payment Processing, Inventory Management, Record Keeping, Problem Solving

Industry

Motor Vehicle Manufacturing

Description

For more than 70 years, Walser Automotive Group has put people first: our customers, our employees, and our communities. As a family-owned, family-run company, we’ve grown to 29 dealerships representing 26 brands across Minnesota, Kansas, and Illinois. We lead with innovation, technology, and a promise to deliver an exceptional experience every time. * And your work here matters: a portion of every vehicle sold and serviced supports the Walser Foundation, investing in schools, nonprofits, and workforce programs in our communities. At Walser, success starts with people. Join us to build a career where you can grow, belong, and make a real impact. Compensation: * $16.00-17.00/hr What You’ll Do: * Answer inbound calls and schedule service appointments while providing an exceptional client experience * Perform outbound follow-up calls for due and overdue service clients, special order parts, and other follow-up tasks * Manage incoming digital leads, live chats, and text messages to schedule service and address client questions * Check for recalls, maintain service specials, and keep current with manufacturer notices * Secure payments, scan customer information, and manage related paperwork * Enter new and used vehicles into inventory, prepare folders, and manage deal jackets for the Sales Floor * Verify eligibility and manage rebates, incentives, and lender stipulations for timely vehicle delivery * Track appointments, manage the Plate Log, and assist with reconciliation of schedules and Notary deals * All other duties, tasks and/or projects as assigned * Uphold Walser’s Core Values: Do The Right Thing, Lead By Example, Display Positive Energy, Be Open Minded What You Bring: * High School Diploma, GED, or equivalent work experience * 0–9 months automotive industry experience preferred * Strong verbal and written communication skills * High level of detail orientation and accuracy * Beginner to intermediate proficiency in Microsoft Office (Outlook, Excel, Word) * Valid driver’s license with acceptable driving record What’s In It For You? * Medical, Dental, Vision coverage & HSA/FSA (Includes Blue Cross Blue Shield coverage) * Paid Time Off (PTO) – Take time to relax, spend with family, or enjoy personal time away * Career Growth & Opportunity for Advancement We promote from within and provide clear career paths, mentorship, and opportunities to develop and grow your career. * Fertility & Adoption Assistance: Receive up to $10,000 in financial assistance for fertility treatments and adoption expenses. * Comprehensive Health Benefits: Enjoy medical, dental, and vision coverage, plus access to HSA and FSA plans to help manage healthcare costs. Access to Blue Cross Blue Shield medical coverage and access to additional wellness benefits. * Life Insurance & 401(k) with Employer Match: Plan for your future with company-paid life insurance and a 401(k) program that includes an employer match. * Paid Clothing Program: Twice a year, choose from a hand-curated collection of branded Walser apparel—on us. * Employee Discounts: Enjoy exclusive employee discounts across products and services. * Employee Resource Groups: Connect, learn, and grow with our inclusive Employee Resource Groups, including Women of Walser, Drive with Pride, Asian Hmong Alliance, and Veterans at Walser. * Community Involvement Make an impact through volunteer opportunities with the Walser Foundation, supporting local causes and giving back to the communities we serve. * Employee Assistance Program (EAP) – Support for personal and professional challenges * Referral Program – Earn referral bonuses for referring talented candidates Apply today and help drive operational excellence at Walser Automotive Group! Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Walser Automotive Group is an EOE/Veterans/Disabled/LGBTQ+ employer.

Responsibilities

The Service Coordinator will answer inbound calls, schedule service appointments, and manage client communications. Additional responsibilities include managing digital leads, checking for recalls, and handling paperwork related to service transactions.