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Acura Service Advisor at Subaru Stamford
Stamford, Connecticut, United States -
Full Time

Start Date

Immediate

Expiry Date

05 Sep, 26

Salary

0.0

Posted On

07 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Relations, Automotive Service Advising, Technician Scheduling, Inventory Management, Sales Maximization, Quality Control, Standard Operating Procedures, Client Communication

Industry

Motor Vehicle Manufacturing

Description
Busy Acura dealership seeking a self motivated, process driven individual to enhance our service team. Must have automotive service advisor and client relations experience. As a Service Advisor, you will own our customer’s experience. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and customer service. From greeting vehicle owners on the drive line to explaining the repair process, our Service Advisors are true professionals who enjoy helping others.  Contacting clients to setup maintenance and warranty repairs. BENEFITS: * 401k * Full Medical * Dental Insurance * Vacation Time * Holiday Pay * Sick Pay * Aggressive Compensation Plan * Employee Discounts RESPONSIBILITIES: * Meet with customers and determine their needs for repair and/or service of their vehicle issues * Increase customer satisfaction by building customer relations. * Maintain the company’s standards for ethical business practices, professional image, orderliness, customer service and good employee and community relations. * Monitor the progress of each vehicle throughout the day, and updating customers frequently * Increase profitability by maximizing sales & execute retail promotions. * Responsible for overseeing the technician working on customers’ vehicle including their time management/efficiency, parts ordering, job completion times. * Oversee and participate in quality control. * Participate in the development and documentation of Standard Operating Procedures as appropriate.
Responsibilities
The Service Advisor manages the end-to-end customer experience, from initial greeting and needs assessment to explaining repairs. They are also responsible for overseeing technician efficiency, parts ordering, and maintaining ethical business standards.