Acute Care Transport, Lead at Emory Healthcare

Tucker, Georgia, United States -

Full Time

Start Date

Immediate

Expiry Date

09 Jun, 26

Salary

0.0

Posted On

11 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Shift Supervision, Training, Onboarding, Performance Monitoring, Compliance, Escalation Management, Transport Coordination, Resource Optimization, Patient Transfers, Documentation, Leadership, Problem-Solving, Operational Awareness, Skills Assessment, Protocol Adherence

Industry

Hospitals and Health Care

Description

Overview Be inspired. Be rewarded. Belong. At Emory Healthcare. At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be. We provide: Comprehensive health benefits that start day 1 Student Loan Repayment Assistance & Reimbursement Programs Family-focused benefits Wellness incentives Ongoing mentorship, development, and leadership programs And more Description The Acute Care Transport Coordination Lead oversees daily patient transport operations and supports the onboarding and training of new team members. Acting as a shift lead, this role ensures transport requests are managed efficiently, resources are optimized, and team members maintain high performance standards. The Lead works closely with Capacity Command Center teams, EMS personnel, and healthcare providers to facilitate timely and coordinated patient transfers. This role requires strong leadership, operational awareness, and problem-solving skills to maintain efficient transport operations while supporting high-quality patient care. RESPONSIBILITIES Shift Supervision Oversee daily transport operations, ensuring requests are prioritized and completed efficiently. Monitor team performance and address operational issues in real time to maintain service quality and operational excellence. Ensure compliance with local, state, and federal regulations as well as organizational policies and procedures. Serve as the primary point of contact for escalations, urgent transport needs, and operational challenges. Training and Development Coordinate and lead onboarding and training for new employees, ensuring comprehensive understanding of protocols, systems, and operational procedures. Conduct regular skills assessments and provide feedback to support professional development and continuous improvement. Collaborate with leadership and quality improvement teams to develop and update training materials and operational resources. Transport Coordination Manage incoming patient transport requests and ensure optimal utilization of vehicles and EMS personnel. Collaborate with Capacity Command Center teams, healthcare providers, and EMS crews to coordinate efficient patient transfers. Maintain accurate documentation of transport activities and operational metrics. Assist with preparation of performance and operational reports. MINIMUM QUALIFICATIONS Education High school diploma or equivalent required. Experience Demonstrated experience in Emergency Medical Services (EMS) or healthcare operations coordination required. Licensure / Certification Basic Life Support (BLS) certification required. Preferred Qualifications Education Associate’s or Bachelor’s degree in Emergency Medical Services (EMS) or a related field preferred. Experience Prior leadership, supervisory, or training experience preferred. Licensure / Certification National Registry Emergency Medical Technician (NREMT) certification preferred. Georgia Emergency Medical Technician (EMT) license preferred. Additional Details Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law. Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcare’s Human Resources at careers@emoryhealthcare.org. Please note that one week's advance notice is preferred.

Responsibilities

This role supervises daily patient transport operations, ensuring efficient request management, resource optimization, and adherence to performance standards while acting as a shift lead. The Lead also coordinates onboarding and training for new team members and serves as the primary point of contact for operational escalations.