OUR OPPORTUNITY:

At Chewy, our mission is to be the most trusted and convenient destination for pet parents and partners everywhere. They are family, and we are passionate about exceeding their expectations at every interaction.
To support our mission, we are looking for an Associate Director, Payments Product Strategy & Execution to join our dynamic team in Seattle, WA, Boston, MA, or Plantation, FL offices. In this role, you will report directly to the Director of Payments and Fraud, own and drive Chewy’s short and long-term payments roadmap. You will lead product implementations and work closely with key partners and third-party partners to accelerate innovation in the payments space.
Our Payments team plays a vital role in delivering detailed, secure, and innovative payment experiences that improve customer happiness and drive business results. Whether it’s launching new payment solutions, optimizing order success rates, or handling costs, this team ensures frictionless transactions for millions of pet lovers. If you’re passionate about crafting payment experiences, driving innovation, and making a real impact on a rapidly growing business, this is the opportunity for you!

• Strategic Roadmap Development and Execution: Define, develop, and implement a strategic payments roadmap that enhances customer experiences, improves success rates, and optimizes costs.
• Customer Experience Optimization: Deliver outstanding payment experiences across all touchpoints, ensuring frictionless checkout and post-purchase interactions for customers.
• Partner Communication and Vision Alignment: Craft compelling narratives and vision documents to communicate short- and long-term strategies to leadership and partners.
• Cross-functional Collaboration and Product Development: Partner cross-functionally with engineering, finance, data science, risk, and external suppliers to drive complex payment product initiatives from ideation to execution.
• Data-Driven Decision Making: Provide data-driven insights, demonstrating key performance metrics to optimize payments performance and advise strategic decision-making.
• Risk and Challenge Mitigation: Proactively identify and address risks, challenges, and dependencies, ensuring execution of payment solutions.
• Product Management Best Practices: Advocate for and implement standard processes, contributing to the Payments & Fraud team’s operational excellence.