At House of Friendship, we believe in what we are doing. We get out of bed each day to make a difference in our community; to walk with and to serve. We are not happy with the status quo. We get energy from ongoing learning and growth. We lead with passion and believe without a doubt that everyone deserves to belong and thrive. We live and breathe our values of Compassion, Inclusion, Justice, Dignity and Hope. And we have fun!
Sounds pretty great, doesn’t it? It is!
This role can be performed in the following programs: Residential Treatment, Day Treatment, Community Counselling, Concurrent Supportive Housing, Rapid Access Addiction Medicine, Community Withdrawal Support Services and Safer Use program. The Addiction Treatment Worker will support program participants by working collaboratively with the staff team to facilitate program related activities including the facilitation of groups.
The Rapid Access Addiction Medicine (RAAM) clinic is a walk-in clinic for those who are concerned with their substance use and seeking support. We provide low-barrier, quick access to addiction medicine providers, addiction counsellors and peer workers for individuals looking to explore or make changes to their substance use. At RAAM, the Addiction Treatment Worker will be responsible for completing intakes for new participants accessing RAAM services, triaging and assessing individuals’ withdrawal symptoms, making referrals based on the participants’ needs and recovery goals and providing crisis support when needed. All team members will support the clinic flow as needed including, but not limited to, administrative tasks and completing urine drug screens.

JOB SPECIFIC KNOWLEDGE/SKILLS:

• Sensitivity to and knowledge of issues relating to and impacting on all genders and marginalized populations
• Strong understanding of interpersonal skills and the ability to engage in meaningful conversations to develop rapport with individuals who use substances using a strength-based approach
• Knowledge of and training in substance use including associated health risks;
• Demonstrated capacity for accurate and efficient documentation and computer data entry
• Demonstrated ability to calmly problem-solve in a fast-paced, sometimes stressful environment;
• Strong communication and listening skills
• Ability to work independently, as well as collaboratively with an interdisciplinary team
• Ability to accept and apply feedback and take initiative
• Commitment to work with and support training of students, volunteers and new employees as required
• Group facilitation and management skills
• Commitment to ongoing professional development and training

EDUCATION/EXPERIENCE:

• Minimum College Diploma or University Degree in Related Field of Study required (i.e. social services, social work, addictions, mental health, community development etc.
• Knowledge and understanding of the complexities of substances, problematic substance use and recovery oriented interventions required
• Previous experience in a social service setting is considered an asset

CRITICAL SKILLS:

• Commitment to understand and uphold the mission and values of House of Friendship is expected
• Exemplary emotional intelligence, resilience, communication, conflict management and problem solving skills required
• Ability to work professionally as a team member with staff, participants and community members
• Experience or strong interest in working with diverse populations including people from various cultural backgrounds, income levels, and sensitivity to their needs
• Experience with and commitment to using an anti-racism, anti-oppressive and trauma informed approach to consultation, program design, evaluations of processes and service delivery
• Demonstrated ability to create and maintain a positive work environment including the ability to navigate change in a positive and productive manner
• Must be dependable, professional, flexible, a team player, and have a positive attitude
• Respectful, supportive and engaging approach to persons with physical and/or cognitive disabilities, addictions, mental illness and other life challenges
• Excellent project, timeline and deadline management skills including skills in logistics, planning and detailed record keeping

• Supervise the residence to ensure program guidelines are being followed (some programs)
• Establish and maintain a helping relationship with program participants while upholding appropriate professional boundaries
• Facilitate psychoeducational and Recreational Groups
• Provide support to program participants when accessing external providers including medical interventions as required
• Assess complex situations and make appropriate decisions independently and as part of a team including crisis intervention, risk assessment and safety planning.
• Complete administrative and household tasks
• Maintain confidentiality in compliance with Personal Health Information Protection Act (PHIPA)
• Complete documentation and data entry in accordance with agency and legislative requirements
• Support with medication processes including communication with pharmacies and doctor’s, reviewing and creating necessary medication documents, and providing access to medication (some programs)
• Schedule and conduct random urine screen drug testing
• Work as part of a team including attending the team meetings, trainings and regular supervision meetings
• Participate in other program activities as required
• Support onboarding and training of new team members
• Commitment to ongoing professional development and training