SKILLS AND EXPERIENCE (E: ESSENTIAL, D: DESIRABLE)

• Claims or adjusting experience gained either in the insurance or loss adjusting sector (E)
• A first-class customer focus with a track record of delivering outstanding levels of service (E)
• Strong client relationship building, report writing and communication skills (E)
• Excellent customer service, organisational & planning skills (E)
• Ability to work on own initiative (E)
• Ability to demonstrate attention to detail (E)
• Ability to work as an individual and as part of a team (E)
• Excellent customer service and communication skills (E)
• A positive attitude and a proactive approach to solving problems (E)
• Able to co-ordinate a variety of actions concurrently (E)
• Ability to work to given targets (E)

EDUCATION AND QUALIFICATIONS (E: ESSENTIAL, D: DESIRABLE)

• Claims or adjusting experience gained either in the insurance or loss adjusting sector (D)

The responsibilities of the role include (though are not limited to):

• Provide claims handling support to adjusters under instructions from the adjuster who owns the claim
• Carry out specific tasks on claims as directed by the owning adjuster
• Liaise with experts such as: lawyers, forensic scientists, Surveyors, damage mitigation and other parties as appropriate
• Liaise with insurers and policyholders as appropriate to obtain information to manage claims
• Assist management of adjuster’s claim diaries and where applicable issue file reviews to policyholders and Insurers
• Manage adjusters’ mailboxes when they are on leave
• On occasion may be required to handle own small caseload of claims under the guidance of an experienced adjuster / mentor to develop own skillset
• Maintain continual professional development in any technical or legal changes.
• Ensure compliance with regulatory requirements at all times and highlight any contravention to the Operational Support and Compliance Manager.