ABOUT HORNSBY ELECTRIC

Hornsby Electric is a small electrical contracting business based in Mount Colah. We have a fun, vibrant & growing team who value integrity & are renowned for upholding exceptional levels of customer satisfaction.

EXPERIENCE OR SKILL SET THAT COULD GIVE YOU AN EDGE:

Recent digital marketing experience utilising WordPress or Facebook Ads Manager
Experience using a cloud-based job management software
IT or sales experience
Working knowledge of accounting software
Certificate IV in Bookkeeping
Certificate III or Certificate IV in Business

YOUR NEW ROLE

We are seeking an experienced, confident, dynamic and self-motivated team member to support our professional, friendly team. You will be the face and voice of our business, the customer service extraordinaire.
This would be ideal for someone who has administration and customer service experience within a small trade business &/or electrical industry.

YOUR MAIN RESPONSIBILITIES WILL INCLUDE:

Connect, service & build rapport with customers & the team across multiple communication channels including phone, email (Outlook), Facebook & live chat
Appointment & resource scheduling using AroFlo
Identify customer needs & suggest improvements that could enhance our customer’s experience
Ad-hoc administration duties as required
Create, implement, and maintain systems & procedures

YOUR OTHER RESPONSIBILITIES MAY INCLUDE:

Social media campaign management using Facebook Ads Manager
Compilation of company report
Accounts receivable & debtor management using Xero