Job Purpose: To join a busy payroll bureau and work as part of the payroll team providing them with administration support. One of the main focuses of the role will be customer service and client payments.
You would be dealing with client queries,and there will also be business development, improving current admin processes and taking on projects and ad hoc tasks as required.

SKILLS REQUIRED:

· Good IT skills including excel and word
· Articulate with excellent communication and phone skills
· Common sense and the ability to adapt to the requirements of our clients
· A positive, proactive attitude with a desire to work hard and progress.
· Professional attitude.
· Office and customer service experience is preferred but not essential.

· Answering phone calls and dealing with clients queries (where possible)
· Supporting clients that are using our online services
· Relaying information given over the phone by clients accurately to the team
· Setting up new payroll clients on all systems (training will be given)
· New client introduction calls
· Applying for PAYE references with HMRC for new payroll schemes (training will be given)
· Updating clients records accurately
· Opening the post and passing to relevant departments
· Managing email queries and replying to clients promptly
· Client account payment and queries
· Credit control, taking payments, monitoring and chasing late payments
· Credit control reporting and direct debit collections
· I Reporting
· Dealing with outgoing post and couriers at the end of each day (liaising with a third party and loading data for posting)
· Working with the team to improve admin processes.
· Working with the team to adhere to deadlines making sure all work is completed in a timely fashion.
· Supporting other teams in busy periods with admin duties
· Ordering stationary
· Organising office supplies and services
· Ad hoc duties and projects as required