Position: Admin and QA Officer (Domiciliary Care) includes on-call
Shifts Available: 35 hours per week, with availability to be on-call or work weekends where necessary
Salary: £26,774 - includes 35 hours per week plus on-call 1 week in 5.
Job Type: Full time - 12 Months contract to cover Maternty leave

• Monitor Quality Assurance Standards: Oversee existing quality assurance standards, including local government standards, and develop new responses where necessary.
• Embed Equalities Practice: Integrate equalities practice into quality assurance, service practice, and operational guidance, ensuring compliance with Equality Impact Assessments, Business Continuity/Emergency Plans, and the Company’s Equal Opportunities Policy.
• Implement Quality Monitoring Tools: Develop and implement an integrated quality monitoring tool with partners and stakeholders to ensure that service users’ assessed needs are met.
• Conduct Monitoring Visits: Carry out regular monitoring visits to verify progress, review care quality achievements, and undertake reviews in accordance with agreed standards.
• Participate in Appraisals and Audits: Contribute to or deliver joint service appraisals and audits of social care support plans, case files, supervision records, etc., as required.
• Collaborate with Safeguarding and CQC: Work closely with Safeguarding teams, social workers, and CQC colleagues to manage risks effectively with service users and staff.
• Coordinate Home Care Services: Manage and coordinate home care services to ensure efficient delivery and high standards of care.
• Support Care Management: Assist in maintaining records, producing reports, and investigating complaints from service users and employees.
• Produce Staffing Rotas: Create and manage weekly staffing rotas to ensure adequate coverage and support.
• Operational Awareness: Stay informed about current operational issues and methods. Ensure compliance with health and safety regulations, emergency procedures, and company policies.
• Emergency Duties: Undertake out-of-office duties when necessary, including providing emergency hands-on care, on-call duties, attending social events when required, and offering emergency telephone assistance to care staff.
• Additional Duties: Perform other duties as requested to support the branch’s success.