JOB SUMMARY

Join NHS Blood and Transplant as an Admin Assistant in our vital Blood Donation team, where your organisational skills and attention to detail will directly support life-saving work across the UK. In this varied and rewarding role, you’ll be at the heart of the actionliaising with colleagues and external partners, managing important data and records, and coordinating projects and events that keep the service running smoothly. You’ll have the opportunity to develop your skills in a supportive environment, work independently, and make a real difference every day. If you’re proactive, professional, and passionate about contributing to a meaningful cause, this is the perfect role for you.

EXPERIENCE AND KNOWLEDGE

• Experience of communicating effectively, using a variety of methods, including an excellent telephone manner.
• Experience with computer packages, including word processing, databases and spreadsheets.
• Experience of using email and internet.
• Experience of working in an office environment in a relevant role where managing databases and processing paperwork is business critical.
• Knowledge of Microsoft Office, including Word, Excel and Outlook.

QUALIFICATIONS AND TRAINING

• Relevant GCSE/ A Levels and/or RSA 3 qualification or equivalent qualification / demonstrable work experience
• Willingness to undertake a formal qualification.
• Demonstrates commitment to own continuous learning and development
  Please view the attached recruitment profile which is a summary of the detailed Job Description and Person Specification for the full personal attributes we require for the role. You will need to demonstrate these throughout the recruitment process.

ABOUT US

It takes all types of people to deliver the kind of service that saves and improves lives. At NHS Blood and Transplant, you’ll join a team of more than 6,000 people who are making a genuine difference to communities, families, friends, relatives and more across the UK. We play a unique and special role in the NHS by helping people do something extraordinary- donate blood, blood products, organs, tissues, or stem cells to save someone in need. Our three core values are what set us apart. They guide and inspire everything we do. By being caring, expertly meeting the needs of our patients and our people, and accepting nothing less than the best quality, we can do extraordinary work and help our people to do something extraordinary in their career, too. Three small words, one big difference - Caring, Expert and Quality. Together we’ll save and improve more lives than ever.
You will join us on our journey to create an inclusive workplace and aim to reflect the diverse communities we work with, and we positively encourage applications from all sectors of the community.

In this role you will be responsible for providing comprehensive and efficient administrative support to Blood Donation Manager(s). This will require you to:

• Acting as first point of contact for queries from managers and staff, escalating when needed.
• Managing and maintaining databases, spreadsheets, and records accurately.
• Processing and managing equipment and assets in line with schedules, including Q Pulse updates.
• Supporting managers and deputising during their absence to ensure smooth operations.
• Coordinating meetings, events, and projects, including arranging venues, invitations, and taking minutes.
• Communicating confidential and complex information professionally by phone, email, and correspondence.
• Organising travel and accommodation arrangements for team members.
• Maintaining effective filing systems, both electronic and paper-based.
• Monitoring office supplies and managing invoice payments.
• Providing guidance to less experienced staff and supporting team workload management.
• Undertaking data collection, statistical reporting, and chasing information as required.
• Following health and safety policies and promoting a positive safety culture.
• Performing other administrative duties as needed.