Admin Assistant (Insurance Claims) at BruntWork

Manila, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

15 Feb, 26

Salary

0.0

Posted On

17 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Administrative Experience, Phone Communication, Google Workspace, Tech-Savvy, Attention To Detail, Calm Communication

Industry

Staffing and Recruiting

Description

This is a remote position. Schedule: Monday to Friday, 8:30 AM–5:00 PM Melbourne, VIC (includes a 30-minute unpaid break) Total Weekly Hours: 40 hours Join a growing construction company specializing in insurance claim management and building assessments. They work directly with major insurance providers to help property owners navigate claims during challenging times. The company sees significant growth during weather events, creating strong opportunities for impact, learning, and career development. You’ll be the first point of contact for a busy construction team supporting clients dealing with weather-related damage. This role places you at the heart of meaningful work—helping stressed clients and supporting internal teams during peak periods when call volumes can increase up to 10x. You’ll begin with core admin and phone support, then grow into booking assessments and answering client questions as you gain more expertise. This is a key position within their expanding offshore operations with clear growth potential. Responsibilities Handle incoming calls from insurance claim managers and clients seeking project updates Take detailed, professional messages and prepare comprehensive notes for supervisors and construction teams Provide calm, professional first-line support to clients during stressful situations Route calls and messages to the correct team members when specialized knowledge is needed Progress into making outbound calls to book building assessments with clients Answer client questions directly as your knowledge grows Support the claims administration team during peak weather events with high call volumes Navigate multiple systems, including Google Workspace, insurance portals, and internal platforms Requirements Strong general administrative experience Excellent phone communication skills and professional phone manner Proficiency in Google Workspace (Gmail, Drive, Docs, Sheets) Tech-savvy with the ability to learn new systems quickly Strong attention to detail for accurate message taking Ability to maintain calm, professional communication with stressed clients Bonus: Experience in the insurance industry Helpful: Knowledge of construction or building industry terms Independent Contractor Perks HMO coverage (available in eligible locations) Permanent work-from-home setup Immediate hiring ZR_29627_JOB

Responsibilities

Handle incoming calls from insurance claim managers and clients seeking project updates. Provide calm, professional first-line support to clients during stressful situations.