Prescribed Tutors is a leading online tutoring company dedicated to helping students achieve their academic goals through expert guidance and seamless support. We pride ourselves on providing a smooth and engaging experience for our students and their families so they can ace their GCSE/A-level Maths & Sciences.

REQUIRED SKILLS & QUALIFICATIONS:

✅ Previous experience in customer service, administration, or student support.
✅ Strong verbal and written communication skills.
✅ Comfortable making phone calls and sending professional emails.
✅ Ability to work independently in a remote environment.
✅ Experience using Zoom, email platforms, and scheduling tools.
✅ Excellent organisational skills and keen attention to detail.

PREFERRED QUALIFICATIONS:

✔ Experience in an educational or tutoring environment.
✔ Familiarity with Gmail, Google Drive and Zoom.
✔ Basic technical troubleshooting skills.

ABOUT THE ROLE

We are looking for a Virtual Assistant – Student Onboarding to join our team! In this role, you will be the first point of contact for new students and parents, ensuring they have a smooth and stress-free onboarding experience. You’ll assist with welcome calls, scheduling, email communication, and basic technical support (Zoom setup), playing a key role in setting students up for success.

KEY RESPONSIBILITIES

• Make welcome calls to new students and parents, explaining the onboarding process.
• Respond to emails regarding student enrolment, scheduling, and inquiries.
• Assist students with Zoom setup and troubleshoot basic technical issues.
• Coordinate and schedule first tutoring sessions, ensuring all materials are ready.
• Maintain accurate student records and update databases.
• Communicate with tutors to ensure they have the necessary student details.
• Provide ongoing support to students and parents, addressing any concerns professionally.