QUALIFICATIONS

• Certification in administration or high school with one year administrative experience in a busy, youth centric environment
• An equivalent combination of education and experience may also be considered
• Demonstrated ability to operate office equipment
• Proficient in MS Word, Excel, Access, Outlook and other systems
• High level of verbal, interpersonal, and written communication skills
• Experience working in a not-for-profit environment
• Experience working and creating within a culturally inclusive and trauma-informed environment for staff, partners, and participants.
• Criminal Record Check including Vulnerable Sector
• Current Standard First Aid certificate

• Front Desk Management:
• Greet participants and visitors with a warm and welcoming demeanor.
• Answer phone calls, respond to emails, and handle inquiries promptly and professionally.
• Supports the Manager with billings, data management, spreadsheets and monitoring as required
• Sets up and maintains participant files with a strong attention to privacy and confidentiality
• Schedule appointments and maintain the appointment calendar efficiently.
• Manage incoming and outgoing mail and packages.
• Maintain cleanliness and organization of the reception area.
• Administrative Support:
• Assist with administrative tasks such as data entry, filing, and document management.
• Coordinate and schedule meetings, workshops, and events as needed.
• Prepare and distribute internal and external communications.
• Assist in maintaining inventory of office supplies and ordering when necessary.
• Perform administrative duties as requested by leadership.
• Client Support:
• Provide excellent quality of care by addressing participant needs and concerns in a timely and courteous manner.
• Assist participants with completing forms, insurance verification, and other paperwork.
• Ensure participant records are accurate, confidential, and up-to-date.
• Knowledge and experience in trauma-informed care and harm reduction an asset
• Knowledge and experience in social services, child and youth care, and local demographics an asset
• Collaboration:
• Collaborate with other team members to support various projects and initiatives.
• Communicate effectively with healthcare providers, staff, and external stakeholders.