The Pain Rehabilitation Team Admin Assistant will provide administrative support to the Pain Rehabilitation Clinical Team ensuring an effective and efficient service is delivered.
There is a need to work flexibly between sites.

They will provide a tying service, demonstrate good organisational skills, must be flexible in approach, able to exercise initiative and demonstrate a consistently high standard of professionalism, being aware of the need for confidentiality and integrity.

• Work closely with all grades of clinical and administrative staff
• Empathy and tact when dealing with patients that may be angry or upset regarding any aspect of their care.
• To communicate effectively in writing and verbally.
• Ensure requests for further information are actioned promptly
• Deal with patient/carer telephone calls and enquiries
• Record clinic outcomes accurately
• Arrange meetings/appointments for patients and relatives
• Open and act on correspondence received
• Undertake a variety of office duties to ensure the efficient and effective support to the department.
• Assist with updating the Standard Operating Procedures (SOP) for all aspects of the administrative pathway that supports the Pain Rehabilitation Team.

Why Work With Us
The Chronic Pain Service is a team of professionals including doctors, nurses, physiotherapists, occupational therapists and physical activity specialists. We work together with patients to help manage the effects of on-going pain.
The Chronic Pain Admin Team is a small team consisting of an Admin Team Leader, Medical Secretary, Secretarial Assistant and PRT Administrator and PRT Admin Assistant.

We offer a professional secretarial service to the clinical team.

• Ensure that high standards of customer service are provided
• Answering the telephone and taking accurate messages
• Maintain effective working relationships with colleagues
• Maintain the quality of own work.
• Use personal judgement to escalate or refer issues to colleagues / managers
• Effectively deal with routine situations
• Assist the PRT Administrator with the short courses

Assist in updating the ReConnect2Life calenda

Please refer the Job description for details