XYG is a fully-integrated glass manufacturer specialized in the production of a wide range of quality glass products, serving customers all over the world. From float glass to automotive glass and architectural glass – XYG is a globally-recognized manufacturer in glass.
Job Type – Full-Time, On-site
Location – Markham, Ontario
Incumbent is responsible for assisting the Architectural Glass team in its everyday operations by attending to customer enquiries and providing customer service, preparing documentation for commercial transactions, and following up with internal/external parties to resolve customer issues. Incumbent is also responsible for organizing and executing various marketing initiatives such as tradeshows, overseeing social media accounts and other promotional activities. Incumbent may be required to travel domestically and internationally from time to time for marketing events and client meetings.

REQUIREMENTS:

• Minimum 2 years of experience in a sales-related and customer service role
• Excellent interpersonal, communication, and customer service skills
• Strong problem-solving abilities and meticulous attention to details
• Proactive and eagerness to learn
• High degree of professionalism
• Comfortable with multi-tasking and handling multiple priorities in a dynamic environment
• Fluency in English and Chinese an asset (both written and verbal)
• Proficiency with the use of Microsoft Office (Outlook, Excel, Word); intermediate level Excel (familiar with using VLOOKUP, Pivot tables)
  Job Types: Full-time, Permanent
  Pay: From $45,000.00 per year

Benefits:

• Dental care
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Vision care

Ability to commute/relocate:

• Markham, ON L3R 0M3: reliably commute or plan to relocate before starting work (preferred)

Language:

• Chinese (preferred)

Work Location: In perso

• Handle customer inquiries, prepare pricing and quotations
• Process orders, coordinate production, and follow through to shipping and delivery of orders
• Communicate and engage with various internal/external parties to resolve customers’ issues in a timely fashion
• Prepare commercial documentation including quotations, invoices, packing lists, delivery notices, and other related documentation
• Cross-check documents to ensure accuracy, follow up to resolve issues, and address discrepancies
• Provide documentation to customers and other external parties, coordinating the flow of information internally and externally
• Collect and organize information from various data sources to verify reports, generate reports as needed
• Perform administrative work and data entry as needed
• Perform other duties as assigned