Admin Assistant (voice) - ZR_30049_JOB at BruntWork

Dededo Municipality, Guam, United States -

Full Time

Start Date

Immediate

Expiry Date

05 Mar, 26

Salary

0.0

Posted On

05 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Microsoft Office Suite, Google Workspace, ServiceTitan, Organizational Skills, Time Management, Attention to Detail, Problem Solving, Data Management, Scheduling, Invoicing, Payment Collection, Marketing Support, Report Generation, Process Improvement

Industry

Staffing and Recruiting

Description

This is a remote position. Role Name: Admin Assistant (voice) Schedule: 40 hours per week Monday to Friday 8 AM to 5 PM Tucson, Arizona Time with 1 hour unpaid break Client Timezone: Tucson, Arizona Client Overview Join a fast-growing and customer-centric residential and commercial cleaning company dedicated to providing stress-free, personalized cleaning solutions for busy homes and businesses. We are redefining cleanliness by offering professional, reliable, and consistent maid services tailored to fit each client’s unique needs. Whether it’s a one-time deep clean or routine maintenance, our locally owned and operated teams bring a personal touch and expert care to every service, ensuring a spotless space without the hassle. Responsibilities: Customer Service: Respond to customer inquiries via email, phone, and chat platforms. Schedule and reschedule cleaning appointments. Address client concerns and resolve issues promptly. Gather client feedback and provide reports to management. Onboard new clients. Administrative Support: Manage customer data and maintain accurate records within our CRM system (ServiceTitan). Prepare and send invoices and receipts. Collect payments from customers. Assist with marketing and promotional activities (e.g., social media posting, email campaigns). Operational Support: Manage cleaning job schedule Schedule cleaning crews for jobs. Coordinate with customers and cleaning crews, ensuring timely communication. Generate reports on key performance indicators (KPIs), employee time tracking and equipment/product inventory. Suggest and implement process improvements for increased efficiency and effectiveness. Qualifications: Excellent written and verbal communication skills in English. Availability to work core hours of 8:00 AM to 5:00 PM Arizona Time. Strong customer service and interpersonal skills. Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and Google Workspace. Experience with the ServiceTitan CRM platform is required. Ability to work independently and proactively. Strong organizational and time-management skills. High attention to detail and accuracy. Reliable high-speed internet connection suitable for video calls and a quiet workspace.

Responsibilities

The Admin Assistant will respond to customer inquiries, schedule cleaning appointments, and manage customer data. Additionally, they will assist with operational support and suggest process improvements for efficiency.