Admin & Customer Service (6 months Contract) - Subang at Rentokil Initial Group

Shah Alam, Selangor, Malaysia -

Full Time

Start Date

Immediate

Expiry Date

09 Jun, 26

Salary

0.0

Posted On

11 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Service Planning, Customer Service, Scheduling, Coordination, Data Entry, Data Analysis, Capacity Planning, Reporting, Invoicing, Stock Taking, Communication, Planning, Organization, Attention to Detail, Time Management, Multitasking

Industry

Environmental Services

Description

Rentokil Initial: We are looking for a motivated, dynamic Service Planner, also known as Admin & Customer Service (6 months Contract) to join our team.. Your responsibilities will be to plan customer’s service appointment, assigned and coordinate with serve team to create optimal service schedule. To help to achieve this, we will provide you with a competitive base salary, contractual bonus and career opportunities. You will also be given full product training, with hands on assistance from Service and Operation Team. In this role you will be responsible for: Plan customers’ service appointment and coordinate with service team to create optimal schedule Ensure all data is input onto the in-house system accurately and efficiently Follow up with service team to ensure no service backlogs Analyse service team capacity data for service schedule improvement Attend monthly stock take and prepare stock closing reports Compile service reports and invoice to customer upon request Prepare monthly reports The ideal candidate will possess: Minimum Diploma/Degree holder in any field Minimum 2 years experience in capacity analyses and service schedule Good communication skills and has the ability to communicate fluently on the phone Good planning and organisational skills with attention to details Ability to priorities tasks with effective time management Able to handle timelines without affecting quality of work Customer-oriented Result-driven Employment of foreigners are subject to the local authorities approval and subject to their own visa application Highly Desirable: Excellent attention to detail and negotiation skills Ability to do multitasking job Versatility to build rapport with people at all levels Multi-lingual in both verbal and written English and Bahasa Malaysia, able to converse in decent clear communication. Ability to converse in other local dialects will be an added advantage Commercially focused acumen Rewards and Benefits Attractive base salary Out-patient EPF, SOSCO & EIS Annual leave Employee Referral Program (ERP) program You will be welcomed into a friendly, robust and competitive team that are highly motivated and focused on achieving goals and results. You will be given full product training, with hands on assistance from the Operation and Service Team. Equal Opportunities Rentokil Initial believes in supporting all employees to provide equal opportunities and avoid discrimination. We also place emphasis on workplace diversity which means that we are serious about creating an inclusive environment that accepts each individual's differences, embraces their strengths and provides opportunities for all colleagues to achieve their full potential. Location: Rentokil Initial (M) Sdn Bhd (HQ) Unit 8-1, Level 8, Tower 8, UOA Business Park, No. 1, Jalan Pengaturcara U1/51A, Seksyen U1, 40150 Shah Alam, Selangor Darul Ehsan. (Connected to Subang LRT station) Note: 3 months training at Pest Control branch before placement to HQ Rentokil Initial (M) Sdn Bhd (Pest Control branch) No. 7 Jalan Utarid U5/13, Seksyen U5, 40150 Shah Alam.

Responsibilities

This role involves planning customer service appointments, coordinating with the service team to create optimal schedules, and ensuring accurate data entry into the in-house system. Responsibilities also include following up on service backlogs, analyzing team capacity, attending stock takes, preparing reports, and invoicing customers.