Admin/Customer Service Assistant

at  Abode Furniture Outlet

We are seeking an experienced office admin to join our team based in Gloucester. This role encompasses the main

Main Areas Of Work:

• Act as the main point of contact for all customer service enquiries both before and after they have purchased from us.
• Book in delivery dates for customers and schedule these with either our internal delivery team or external couriers
• Plan delivery routes and van loads for the drivers and warehouse team to pick, Load & deliver each day
• Manage repairs and after service to customers by scheduling engineer visits and ordering parts
• Handle sales calls and process orders online, over the phone & occassionaly in store
• Organise the incoming email inboxes and respond where required.
• Manage other staffs holidays and bookings as well as sickness & other time off.
• deal with letters and emails
• Maintain office and workplace cleanliness
• organise and maintain office systems as well as ensuring service standard are maintained with customers to ensure they are happy with the product and service
• produce reports and presentations on key kpi figures the business is working towards
• Assist with warehouse stock management.
• make travel arrangements for other staff or directors when needed
• look after visitors or customers in person when in store

Requirements
- Excellent phone etiquette
- Good problem solving ability
- Strong organisational skills and attention to detail
- Give good customer service and sales ability
- Able to follow instructions excellently & carry tasks through to a high standard by yourself
- Instruct and manage other staff to ensure they are carrying out there work to the best possible standard.
- Must be able to drive
Monday to Friday 8:30am - 5:30pm
Job Type: Full-time
Pay: £25,000.00 per year

Schedule:

• Monday to Friday

Experience:

• Administrative: 1 year (preferred)
• Customer service: 1 year (preferred)
• Logistics: 1 year (preferred)

Work Location: In perso

Please refer the Job description for details