ABOUT US

Our journey began back in 1929. Since then, we’ve continued to build a strong and resilient business with a great future. It’s why we believe we’re the best foodservice provider in the country.
A journey that gives back
We want your career with us to be as rewarding as possible. So, you’ll get lots in return for your hard work. That includes benefits that can support your wellbeing and financial security, and give you peace of mind.

The essentials

• 25 days holiday (plus bank holidays) as a minimum and the opportunity to buy more
• A pension - contribute 4% and we’ll match you (after year 1, we’ll match your contributions up to 6%).
• Life cover that you can increase.
• Access to confidential support and counselling, when you need it.
• A health plan that gives you money back on everyday medical costs for all the family, as well as access to a digital GP.

Admin & Customer Service Assistant
This is a key role, focusing on providing effective, timely and high quality services to all our customers. You will be resolving a wide range of customer services issues mainly on the phone, but also via email or your colleagues; using your excellent judgement and communication skills, and your passion for excellent service. Not only that, but you will seek to implement improvements to communication and processes to raise standards even further.
You’ll also be required to manage all call logs that you have created by making sure the call is complete and closed in a timely manner. Being proactive and have a collaborative nature will ensure you can take on and resolve any other administration requirements that arise.
You must be a skilled and natural customer service advocate with understanding of its importance in a food distribution environment. Your attention to detail and organisation will be excellent, backed up with strong IT skills.
Success in this role will utilise all your influence and impact with colleagues right across the depot, to ensure a shared commitment to the highest standards of customer service.
There will be a requirement to work one in four Saturdays from 8am to 2pm.