Be the Backbone. Run the Show. Own the Chaos.
Welcome to Rogue Royalty – Not Your Average Pet Brand
We’re not just about pet products—we’re about power, presence, and performance. Rogue Royalty is a street-style-inspired premium canine brand known for elite handmade gear, grooming essentials, and natural raw nutrition. We’re the brand for dog owners who demand more—and we’re growing fast.
We’re hunting for a “get sh*t done” kind of operator—someone who thrives behind the scenes, keeps everything ticking, and doesn’t crumble when things get wild. If you’re the kind of person who sees disorder and instinctively starts sorting, streamlining, and scaling, keep reading.

-Customer Experience & Showroom

• Assist to help customers in-store and online with product selection and sizing
• Assist ensure the showroom stays styled and stocked
• Process transactions, refunds, and exchanges with ease
• Deliver a next-level customer experience, whether it’s face-to-face or over the phon

YOUR ROLE: THE ULTIMATE OPS WING(WO)MAN

This isn’t just admin—it’s the central nervous system of the business. You’ll be the go-to for making sure stock, service, and systems flow like clockwork. From managing stock levels and customer returns, to making sure our online store never misses a beat, you’ll be the glue that holds everything together.

WHAT YOU’LL BE DOING:

• Inventory & Operations

• Keep our inventory sharp and accurate across Shopify and POS

• Coordinate with suppliers and warehouse—no stock-outs on your watch
• Track, forecast, reorder, and stay three steps ahead
• Handle returns, warranties, and order issues with calm and clarity
• Support management in refining systems and improving flow

-Customer Experience & Showroom

• Assist to help customers in-store and online with product selection and sizing
• Assist ensure the showroom stays styled and stocked
• Process transactions, refunds, and exchanges with ease

• Deliver a next-level customer experience, whether it’s face-to-face or over the phone

• eCommerce & Digital

• Manage live chat, email, and phone inquiries like a pro

• Process online orders and work with warehouse logistics
• Update and fine-tune product listings on Shopify
• Be hands-on with CRM tools, email flows, loyalty programs & feedback systems